Job Description
Join a leading global technology company supporting critical trading and market infrastructure solutions. We are looking for a customer-focused Support Analyst who enjoys solving problems, building relationships, and learning new technologies in a fast-paced environment. This is an excellent opportunity for someone looking to grow into a more client-facing or technical consulting career path within an international environment.
What you'll be doing
As part of a regional support team, you'll play a key role in supporting clients and ensuring a high-quality user experience.
Responsibilities include:
- Troubleshoot and resolve client support tickets and application issues
- Investigate backend system and platform-related concerns
- Support onboarding activities, product demonstrations, and client guidance
- Assist with contract mapping and product-related queries
- Collaborate closely with technical teams to understand new products and features
- Communicate technical concepts clearly to clients and stakeholders
- Build strong relationships and become a trusted contact for customers
- Work with regional and global teams to deliver seamless support services
What we're looking for
Must-have:
- Strong interpersonal and communication skills
- Customer-centric mindset with confidence interacting with clients
- Strong problem-solving abilities and willingness to learn
- Comfortable working in a fast-paced support environment
- Team player with a proactive attitude
Nice-to-have:
- Basic understanding of SQL and database queries
- Exposure to networking concepts such as TCP/IP
- Scripting knowledge (particularly Python) is a plus
- Additional language skills such as Mandarin or Japanese are advantageous
Why join
- Clear career progression opportunities into senior and consulting pathways
- Strong mentorship and coaching-focused leadership
- International exposure and collaboration with global teams
- Opportunity for overseas exposure and travel
- Annual learning and development budget
- Quarterly fitness allowance
- Comprehensive medical and travel coverage
- Performance bonus and attractive leave entitlement
- Collaborative and supportive team culture with regular team activities
If you enjoy solving technical challenges, working closely with clients, and building expertise within a global environment, we'd love to hear from you.
CEI No: R1551057 / EA No: 07C3147
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