YOUR ROLE
Working independently, but under guidance from the manager in the US, this role will be responsible for 2nd line application support of RPA (Robotic Process Automation) and AI (Artificial Intelligence) applications. Applications include but are not limited to Automation Anywhere and DataIku.
Responsibilities of this role: processing Incident tickets, Service Requests and Problem tickets, monitoring and follow-up. Addressing escalations and performing coordination between business users and other CEVA technical support teams. Working on continuous improvement initiatives. Participate in Infrastructure and Application upgrade projects.
Employee should not only have affinity with RPA and AI but should also be interested in an international work environment and having good communication skills. Essential is the willingness to grow further in application support and undergo training on the job.
WHAT ARE YOU GOING TO DO
- Applies standard IT methods, knowledge and CEVA standards and practices to tasks and situations related to providing application production support services
- Responds to unfamiliar, undefined, unexpected, or unstable situations with the professionally prescribed standard response. Uses standard analytical tools and rules to determine root cause and resolve the broad range of application problems
- Supports single business/technical applications (run & maintain activities). Resolves Incident tickets, Service Requests and Problem tickets.
- May be involved in the installation and tuning of modifications, as well as archiving data. Ensures that applications, services and interfaces are documented and kept current.
- Understands compliance and regulatory rules, ensures compliance as directed by manager. Participates and contributes to internal and external activities in relationship to production control, system and application controls, and systems monitoring
- May provide on-call support for assigned functional areas on a limited basis
- Ability to accommodate flexible work schedules to meet support levels for globally deployed applications
- With direct supervision, able to complete daily activities related to prioritization and expected delivery
- Works directly with global CEVA business and other IT teams to understand, diagnose and resolve requests for assistance
- Ability to learn and comprehend complex tools and systems
- Participate in tuning, monitoring, and testing of applications
- Works closely together with developers in team and assists in development process if needed
WHAT ARE WE LOOKING FOR
- University or higher education degree in IT Management or Supply Chain Management, or comparable experience in the Logistics industry.
- 6+ years of experience in application support, and/or technical experience in Artificial Intelligence and/or Robotic Process Automation.
- IT Support processes and ticketing systems
- Experience with Automation Anywhere or DataIku
- Knowledge in functional domain or technology
- Good analytical and problem-solving skills
- Working knowledge of Microsoft Office Suite
- Following skills are desirable:
- Windows Server and SQL DB
- JAVA
- Monitoring tools
- Scripting (e.g. 4GL, PowerShell)
WHAT DO WE HAVE TO OFFER
- Competitive basic salary
- HMO w/ 2 free dependents from day 1 of hiring
- 20 annual leaves + bereavement leave + wedding leave
- Hybrid set up w/ 3 days a week onsite and 2 days WFH.
- Annual Performance Reviews w/ a chance of a salary alignment.
- Annual Company Performance Bonus
- Retention Bonus (similar to a signing bonus after 1 month of your start date, renewable every year)
- Retirement Fund
ABOUT TOMORROW
We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career!
