Application Support Analyst (.NET & C ) - Remote - US hours

Production Support Engineer /

Application Support Analyst

Roles & Responsibilities

• Provide day-to-day production support for business-critical applications built on

the .NET platform and SQL Server.

• Monitor application health, investigate production issues, and ensure timely

resolution within defined SLA timelines.

• Analyze incidents, troubleshoot application failures, identify root causes, and

implement corrective and preventive actions.

• Support debugging of .NET applications, including APIs, web applications,

background jobs, and scheduled services.

• Write and execute SQL queries, stored procedures, and data validation scripts to

investigate issues, correct data, and support business operations.

• Perform detailed analysis of production defects, data discrepancies, performance

issues, and system behavior across application and database layers.

• Develop small utility/console applications in .NET to support data fixes, bulk

processing, automation, and operational tasks when needed.

• Work closely with development, QA, infrastructure, and business teams to triage

incidents and coordinate issue resolution.

• Review application logs, exception traces, SQL errors, and monitoring alerts to

identify problem patterns and resolution steps.

• Document issue analysis, root cause findings, workaround steps, and permanent

fixes for knowledge sharing and future reference.

• Participate in problem management by identifying recurring issues and

recommending long-term improvements.

• Assist in performance analysis of applications and SQL queries to improve stability

and efficiency.

• Maintain strong communication with stakeholders by providing timely updates on

incidents, impact, resolution progress, and closure details.

• Ensure production support activities follow change management, incident

management, and release management processes.

• Create and maintain support documentation, runbooks, SOPs, and troubleshooting

guides.

• Support data-related activities such as data correction, validation, reconciliation,

and report verification in SQL Server.

• Contribute to continuous improvement by identifying opportunities for

automation, monitoring enhancement, and support process optimization.

• Be available for critical issue support, release support, and on-call or after-hours

support when required.

• Investigate failures using Azure diagnostic logs, transaction traces, dependency

tracking, and performance metrics to identify the source of issues.

• Analyze and troubleshoot React-based UI issues, including API integration

problems, page behavior issues, console errors, and frontend data-binding

problems.

Required / Expected Skills

• Minimum 6+ years of professional experience in technical development roles

• Strong experience in C# / .NET / .NET Core

• Good working knowledge of React

• Good hands-on experience with SQL Server

• Experience in production support, incident handling, and root cause analysis

• Ability to write complex SQL queries, troubleshoot stored procedures, and analyze

data issues

• Experience creating console applications / utilities for support and automation

tasks

• Familiarity with logs, debugging, batch jobs, APIs, and troubleshooting across

application and database layers

• Good analytical, problem-solving, and communication skills

Working Hours / Support Coverage

• Candidate should be willing to provide production support during US business

hours, primarily 8:00 AM to 4:00 PM EST.

• Should be flexible to work during critical production incidents, priority releases,

and high-severity issue situations outside regular hours when required.

• Ability to coordinate with US-based business, application, and infrastructure teams

during EST time zone support window is required.