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Application Support Analyst

Kroll
Philippines, Manila
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  • Posted 18 hours ago
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Job Description

Customer Support (90%)

  • Solves problems through critical analysis, consultative questioning and relationship building
  • Responds to incoming customer support questions, requests, and issues by analyzing and troubleshooting each situation and always providing the customer with the best possible solution
  • Ensures the utmost courtesy, professionalism, and politeness in both written and verbal customer contacts
  • Receives, assesses, and prepares data from customers for conversion from older software versions
  • Documents all customer contact for future reference, you must be able to channel your inner librarian

Learning & Development (10%)

  • Increases knowledge of Resolver's software platforms and solutions, continually extending the range of topics that can be supported
  • Participates in constantly enhancing the quality and efficiency of Resolver's Customer Support service, by providing input to improve our internal and external knowledge bases and internal processes

Qualifications & Experience

  • Post-secondary education or equivalent experience
  • Passionate about tech and how tech solves business problems
  • Able to learn quickly
  • Stellar verbal & written communications are a must
  • Experience supporting complex and highly configurable enterprise software applications

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Customer Support
Employment Type:
Full time

About Company

Kroll

Job ID: 147329609

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Last Updated: 12-05-2026 10:01:35 PM
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Application Support Analyst

resolver, a kroll business
Philippines, Manila

Skills:

issue resolution, technical solutions, customer service, enterprise software applications, Relationship Building, Critical Analysis, consultative questioning