Responsibilities
The Application Support team member works across multiple client products and services running on the AWS. The role would ensure the applications running in the AWS environment are healthy and running at peak performance. The team member would respond to incidents, system alerts and customer requests for service for support at the application and integration layer. Domain knowledge
- Good technical knowledge and skillset of PL/SQL, Oracle SQL, JAVA
- Basic/Intermediate UNIX
- On the ground / in the field WMS experience and Operations
- Has configured BY/JDA/RP Dispatcher (if BY/JDA/RP Discreet experience also – great!) NOTE: JDA is now known as Blue Yonder.
- Hardware/RF exposure in the field
- Experience with designing Labels/Packing list/Invoices etc.
- Experience with WMS Support / Testing
- Experience with analysing and writing reports in SQL (SSRS)
- Ability to communicate and articulate clearly over the phone with Clients/Customers
- Responsive and driven to end task resolution
- Experience with Application Support Systems (Zendesk, ConnectWise, Salesforce, ServiceNow, Zoho etc)
- After Hrs Support will be required (on a rotational basis)
Requirements
- Mandatory: Good clear phone email and phone communication
- Mandatory: All round good friendly customer service, prompt and sense of urgency
- Mandatory: Being able to also follow standard troubleshooting processes as per the instructions, being proactive (look for permanent fixes as time goes by, not just band-aid)
- Mandatory: Work autonomously and not need a team member to always watch or manager to micro manage/watch over (do the right thing essentially)
- Mandatory: Documentation skills (creating documents/SOPs etc) and maintaining document version control and content accuracy
Work Arrangement
- Work Setup: Flexible Work Arrangement
- Work Hours: Monday to Friday, 6:00 am to 8:00 am flexi start time, should complete nine 9 hours work
Why you should join our team!
Leaves entitlement, HMO and life insurance upon hire!
Ready to take on the next challenge If you're looking for an organisation with outstanding career-development opportunities, amazing work-life culture, and comprehensive benefits crafted to support work-life harmony, you might be a perfect fit at Deployed!
At Deployed, we truly believe that our team is the core highlight of our brand. With our goal of being a top business partner for our global clients, we take it as a responsibility to build a diverse, inclusive, and growth-oriented work environment where employees of all backgrounds and lifestyles feel a sense of belonging, mutual respect, and kindness.
