Application Support Analyst

Application Support Analyst

Clients are at the heart of what we do so we have created a new position within the Support team to ensure sufficient focus and attention is provided for this critical team as we grow. As one of our first Application Support Analysts in the North America region, you will be on the front line, ensuring our clients receive the exceptional service they have come to expect from the organization.

This position will be responsible for acknowledging support cases raised by our clients, responding in a timely, professional manner and will own the case through its life cycle, troubleshooting and resolving issues where possible. You will work with other members of Support and the wider organization to ensure timely responses and resolutions to tickets raised. The role will involve working outside of normal business hours and weekend on exception.

In addition to supporting clients, this role will be required to work with internal departments to ensure tickets are pushed through to resolution when passed on. As an organization we recognize that delivering exceptional customer support is key to our ongoing success and brand value and therefore see this role as critical to the business.