Application Support Analyst

Stop Fraud Before It Starts-Power the Tech That Protects Global Payments

Build your career in financial security technology, where your technical skills help safeguard billions in transactions worldwide.

Our client is a leading force in financial security technology, protecting over $216 billion in transactions annually from fraud, error, and cyber threats. With a robust and continuously growing database of verified vendors and advanced automation tools, they deliver end-to-end payment protection. Trusted by thousands of businesses worldwide, our client ensures secure vendor onboarding, accurate banking validation, and safe, reliable payment processing across global operations.

Job Description

As an Application Support Analyst, you'll play a key role in resolving product issues, supporting SaaS applications, and ensuring seamless system performance. You'll work closely with global teams to troubleshoot, analyze, and improve processes that keep platforms running efficiently.

In this role, you contribute to a bigger mission-protecting global financial transactions at scale. Be part of a long-term global career with Emapta, where top 1% talent gains exposure to international clients, meaningful impact, and a workplace designed for growth, stability, and excellence.

Job Overview

Employment type: Full time

Shift: Day Shift, Weekends Off

Work setup: Onsite, Quezon City

Exciting Perks Await!

• Competitive Salary Package
• HMO coverage with free dependent upon regularization
• Prime office location in Quezon City (Easy access to MRT stations, restaurants, and banks)
• Day shift schedule
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• At least 1 year of relevant work experience
• Excel expertise and proficiency in MS Office products
• Background supporting SaaS applications
• Excellent verbal and written communication skills
• Personable, able to build strong relationships
• Innovative and creative mindset
• Strong attention to detail
• Confidence, adaptability, and resilience
• Self-motivated with the ability to work autonomously and collaboratively
• Strong problem-solving skills

Your Daily Tasks

• Respond to level 1 and level 2 product support issues via tickets, phone calls, or remote sessions
• Investigate and replicate issues that meet quality assurance requirements
• Provide feedback and recommendations to improve processes and procedures
• Stay current with updates, processes, policies, and procedures
• Contribute to the continuous improvement of Support team practices
• Provide regular and ad hoc support for the company as required
• Comply with corporate and divisional service, personal, professional, and ethical standards
• Review and sanitize customer data using CSV/Excel and liaise with overseas counterparts before importing data into internal support system
• Perform any other tasks and activities suitable for a Support role

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines, where high-performing professionals build long-term global careers with leading international companies. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and a finalist in the 2026 Inspiring Workplaces Awards Asia, Emapta delivers a workplace defined by stability, growth, and purpose. Here, your career moves forward with meaningful opportunities, world-class support, and a culture built for excellence.

Apply now and be part of the #EmaptaEra.