BioSystems designs, develops, manufactures, and markets analytical solutions, devising both reagent tests and analytical instrumentation for in vitro diagnostic (IVD) laboratories as well as for industrial purposes. Our aim is to improve health and well-being around the world.
To achieve this, we develop solutions, based on the One Health concept, for:
- Human health
- Animal health
- Food health
- Environmental health
- And through bioprocesses
We are a global company, serving over 100 markets through distributor partnerships and with own centers in 17 countries. This allows us to be close to our solution users, providing the best possible customer care and ensuring our technical service reaches customers worldwide.
Key Responsibilities
- Assess and analyze customer technical requirements, providing hands-on support for instrument installations and system implementation.
- Conduct engaging technical demonstrations and presentations to support product promotion, evaluation, and sales initiatives.
- Develop and maintain clear, user-friendly guides, work instructions, and standard operating procedures for company products and solutions.
- Support the technical training of Commercial teams and Technical Service Engineers to ensure product competency and alignment.
- Provide timely and accurate technical assistance in handling customer inquiries, concerns, and claims, including performing necessary validations and checks.
- Build strong, professional relationships with customers by delivering solutions-oriented support and ensuring a high level of satisfaction.
- Ensure compliance with all company policies, quality standards, and regulatory requirements at all times.
Qualifications
- Bachelor's or Master's Degree in Medical Technology, Public Health, or any related Health Sciences field.
- Experience in clinical analysis, particularly in Clinical Chemistry and Hematology, is preferred.
- At least 1–2 years of experience in the In Vitro Diagnostics (IVD) industry is an advantage.
- Knowledge of Autoimmunity and Immunofluorescence Assays is a plus.
Key Skills & Competencies
- Strong ability to train, present, and transfer technical knowledge effectively.
- Excellent communication skills in both English and Tagalog.
- Customer-focused mindset with strong problem-solving abilities.
- Self-driven, adaptable, and able to work independently.
- Organized, detail-oriented, and capable of managing multiple tasks efficiently.
Why Join Us
- Opportunity to work with innovative healthcare technologies
- Collaborative and growth-oriented environment
- Exposure to both technical and commercial aspects of the business
- Flexible schedule
- Permanent contract
- Immediate start
