APPLICATION MANAGEMENT HEAD

3-5 Years

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Early Applicant

Job Description

Qualifications

Bachelor's degree in Information Technology, Computer Science, or any related field
3 years of experience in Application Management, IT Service Delivery, or Systems Support
Experience in Programming and Development
Has Solutions Architecture experience
3 years in a supervisory or managerial role
Strong understanding of ITIL, ServiceNow
Application Support & Maintenance Proficient in managing enterprise systems (ERP, CRM, HRIS, Financial, and Web based applications)
ITIL Framework Strong understanding of Incident, Problem, Change, and Service Level Management processes

Responsibilities

Ensure consistent, stable, and high-performing applications that meet business needs.
Oversee daily operations to maintain compliance with SLAs and KPIs.
Lead efficient resolution of incidents and problems.
Conduct root cause analysis and implement preventive measures.
Minimize downtime and ensure continuous system availability.
Maintain in-depth technical and functional understanding of all supported systems.
Use this knowledge to guide troubleshooting, system enhancements, and informed decision-making.
Promote proactive monitoring, automation, and process optimization.
Identify service delivery gaps and implement improvements to boost efficiency and user experience.
Collaborate closely with business users, IT teams, and vendors.
Ensure clear communication, timely updates, and alignment of AMS activities with business priorities.
Enforce ITIL standards, documentation practices, and security protocols.
Ensure audit readiness and adherence to organizational policies and governance frameworks.
Build, mentor, and empower a capable AMS team.
Oversee progress and performance of AMS-related projects via the Application Delivery Plan.
Ensure proper prioritization, milestone tracking, and alignment with business objectives.

Job Details