Apple Tech Support Lead: Elevate iOS/macOS Experience

ABSI in the Philippines is seeking an Apple Tech Support Lead to guide a technical support team and resolve advanced Apple product issues while upholding top-tier customer experiences. You will mentor staff across iOS, macOS, watchOS and tvOS support and collaborate with product and engineering teams to drive process improvements.

Data confidentiality and service levels are a priority. The role emphasizes leadership, mentoring, and performance management to sustain high CSAT and NPS scores.