Apple Tech Support Lead: Elevate iOS/macOS & Devices

ABSI in the Philippines is seeking an Apple Tech Support Lead to guide a technical support team and resolve advanced Apple product issues while upholding top-tier customer experiences. You will mentor staff across iOS/macOS/watchOS/tvOS support and collaborate with product and engineering teams to drive process improvements. Data confidentiality and service levels are a priority.

The role emphasizes leadership, mentoring, and performance management to sustain high CSAT and NPS scores.