App Sourcing Engineer

IT Engineer - Applications Management

We are looking for an IT Engineer for Applications Sourcing team, who will be reporting to the Chapter Lead, Network & Core Banking unit, Wholesale Banking Tech.

Your work environment

The team maintains a wide range of applications, some developed in-house, but the majority are supported via internal (with our Head Office) or external (with vendors) outsourcing arrangements. Close collaboration within the organization, across the squads, across the countries and with 3rd party vendors is of utmost importance.

You are an energetic engineer with a passion for IT, strong communication skills and a positive can-do attitude. You are a team player working as a core member of a multidisciplinary and cross-functional squad whom primary driver is to take it on and make it happen.

Your role as an IT Engineer

As IT Engineer you are the authority in that specific field and have a proven track record. You are a team player who is technically passionate, proud of your craft and is solution-focused.

As majority of the applications are under outsourcing arrangement or are 3rd party vendor applications, the IT Engineer needs to maintain strong operational relationship with our Head Office colleagues and 3rd party. He/She will collaborate on a daily basis to discuss solutions and to share relevant information.

In addition, he/she conducts internal processes and activities such as IT risk management related activities, 2nd level application support and implementation of new/changed internal IT security standards and policies. The IT Engineer understands the complete stack from application to hardware. He/she understands the detailed workflow of the application, the detailed technical behavior of application servers and databases and the importance of maintaining a high security profile, safeguarding the Confidentiality, Integrity and Availability of our data and information assets.

Your Key Responsibilities

You are responsible for onboarding and supporting a broad range of applications, including desktop clients, web applications, servers and application components and cloud-based services.

We are looking for

• 7-10 years experience in business analysis, web development on ASP.NET 4.0 or above, day to day production support and have a good understanding of programming languages, database fundamentals (SQL Server), SSH File Transfer Protocol, batch scripting, excel macros, Apache Tomcat, WSFTP Scripting, IIS configuration.
• Be the driving force´ for managing the applications in his/her scope, covering organizational responsibilities such as preparing meetings with vendors and internal stakeholders; setting up and maintaining a good governance structure to keep track of performance; anticipate on developments; know how and when to escalate and to feedback key messages towards both vendors and ING stakeholders.
• Ensure that the necessary IT risk related activities (such as verification and providing documentation for vulnerability scanning, threat assessment, security event monitoring, etc.) are timely performed.
• Assess certificates (like ISO) and Service Organization Control (SOC)/Audit reports, received from 3rd party, involving 1st Line of Defence Risk and prepares a concluding in control statement to be approved by 1st/2nd Line of Defence Risk and Asset Owner
• Identify and resolving problems both as a result of incidents and for continuous improvements.
• Ensure that all hardware and software within the system is suitably up to date, patched, supportable, secured and that application monitoring complies with ING standards and policies.
• Report incidents to 3rd party, provides 2nd line support, monitors progress of 3rd line support of 3rd party on high priority incidents and escalates timely when applicable. In case of incidents on ING side (e.g. interfaces, configurations) you may in addition solve the incidents yourself.
• Act as single point of contact for incidents and provides urgency and impact (priority) to the 3rd party.
• Determine the impact of 3rd party changes on ING and ING Infra changes on interfaces with 3rd party application (together with 3rd party) and takes/coordinates appropriate actions.
• Align with 3rd party on release planning and arranges ING response, test, communication on new (SaaS) releases and patches, where needed Verify that the ING configured parts are still adequate after a new release Continuously improve the automation of testing within ING.
• Determine impact of new/changed ING standards and policies.
• Conduct accurate maintenance of application components in the Configuration Management Database (CMDB)
  
  

Proven Track Record And Technical Skills

You are a competent Engineer and have the education and professional certifications required for this function. On top of the experience and specialized knowledge related to its function as Engineer, the IT Engineer has:

• experience in engineering role in Agile teams:
• Hands-on development experience in .NET programming languages (e.g., ASP.NET, .Net Core, C#, VB) and has some experience in Java/J2EE platform.
• Familiar with Microsoft Team Foundation Server, Azure DevOps, Checkmarx, GIT, Artifactory and other Continuous Delivery suite
• SQL Server, Integration Service (SSIS), SQL Server Reporting Services (SSRS), IIS and Apache Tomcat management
• PowerShell, batch scripting and Excel Macro Experience in using ServiceNow for tracking team change request, and incident management.
• Azure Cloud Administration, Python, Go Language, Node JS, Automated Testing and SharePoint Development experience would be an advantage.
• Certified in ITIL foundation is preferable
• Hands-on knowledge in Azure Dev Ops for tracking and managing team backlog, project repos, and pipelines.
• Knowledge of the business of the Tribe you work in
• Internal and external outsourcing arrangements (services and applications)
• Regulatory requirements for CRS/MAS reporting, Swift messaging, HR processes