API DEVELOPER

Responsible for:

The API Developer will be responsible for designing, developing, and implementing efficient and secure data communication channels using microservices and web APIs for the company's in-house custom-built ERP system. The role includes designing APIs that will connect systems and enable data flow with selected applications such as FreshService and HubSpot, as well as data processing solutions to support the solution's planned upgrade.

MAIN ACTIVITIES AND RESPONSIBILITIES:

Maintenance and Support of In-House Custom-Built ERP System and Other Company Products and Technologies:

• Maintain a current understanding of all systems and features supported by the company and the Software Development team to maximize the benefits of the technology to the business.
• Participate in the design and enhancement of supported business applications, automation technologies, and services.
• Provide general maintenance of business applications and automation technologies, including archiving, restoration, and service deactivation.
• Provide 2nd level escalation for production support issues and customer concerns.

Process Automation Design and Application Builds:

• Participate in the development and maintenance of the company's automation requirements by building reusable code and optimizing application responsiveness.
• Build and design APIs that will connect internal and 3rd party systems, enabling efficient data flow.
• Follow prescribed SDLC & DevOps processes as well as comply with security best practices & policies.
• Analyze operational results of supported applications to proactively seek opportunities for improvement in performance and make recommendations to management.

Technical Skills Improvement & Mentorship:

• Proactively work on improving technical competencies and seek out learning opportunities where available.
• Provide supervision and mentorship to junior staff.
• Evaluate new technologies and trends.

CORE COMPETENCIES:

Leadership:

• Provide leadership and support to junior staff, appraise their performance (if applicable).
• Ensure team and individual Key Performance Indicators (KPIs) are met (if applicable).
• Role model and hold others accountable for demonstrating our values and behaviors.
• Drive and implement innovation and improvement in function/team.

Systems Processes & Policy:

• Ensure all policies and procedures are adhered to, including compliance obligations.
• Implement functional organizational design and optimal workforce planning.
• Ensure key function policies are in place and are current.
• Drive and implement operational excellence in function/line of business.
• Ensure compliance within function/line of business.

Client & Stakeholders:

• Establish and maintain effective working relationships with managers, peers, employees, and key stakeholders.
• Establish and maintain internal and external collaborative relationships, including with functional and industry associations, managers, peers, and direct reports.
• Establish and manage effective relationships with key stakeholders, internal and external, including with functional and industry associations, vendors, Board, and Executive team.

KEY SKILLS AND RESPONSIBILITIES:

• Working knowledge of SDLC:
• Scrum, Agile Methodology
• DevOps
• CI/CD
• Proficiency in Web & Cloud Development:
• Node.js, Express.js, React
• Proficiency in Data Access and Databases:
• Microservices, REST APIs, Postgres, AWS Glue
• Working knowledge of development tools and IDEs:
• VS Code, GitLab
• Familiarity with IT Infrastructure concepts and technologies:
• Docker and Kubernetes, AWS Cloud IaaS & PaaS
• Experience with asynchronous programming.
• Knowledge of Software Design and Architecture.

QUALIFICATIONS AND TYPICAL EXPERIENCE:

• Bachelor's degree in Programming, Computer Science, or other relevant degrees.
• 5+ years of experience in a similar role.
• Experience working directly with clients.