About the Role:
As an online money transmitter, we are growing while maintaining high customer service, performance, and compliance standards. We are a licensed financial services company in several jurisdictions. Each of these jurisdictions requires, among other items, that we maintain a comprehensive Anti-Money Laundering (AML), Counter-Terrorist Financing (CTF), and Fraud Investigation program.
Our Risk and Compliance teams are a cornerstone of our business. As the Compliance Team Manager, you will lead one of our AML Operations Compliance Teams to ensure adherence to internal policies, local financial service laws, and other applicable regulatory requirements, while motivating and supporting the team in their growth and development.
This position is based in our Manila, Philippines office.
You Will:
- Lead a team of AML investigators as part of the Risk, Oversight, and Compliance organization. The team will review unusual activity within customer profiles that may be related to money laundering, terrorist financing, or fraud. These investigations may lead to regulatory filings.
- Ensure proper distribution of case workload and achievement of required service levels.
- Support the team using data to improve work processes by identifying opportunities for process enhancement.
- Ensure escalations are handled appropriately and in a timely manner.
- Communicate salient issues, trends, and business insights to key management stakeholders.
- Conduct horizon scanning and monitor financial crime trends, regulatory developments, and industry changes, recommending updates to AML investigation and reporting programs as needed.
- Support the team in identifying customer-related trends, patterns, and issues associated with money laundering, terrorist financing, and fraudulent activity.
- Recommend updates to transaction monitoring rules based on identified trends and lead process improvement initiatives, including design and implementation.
- Ingest guidance from relevant financial intelligence units and operationalize new or updated regulatory requirements.
- Collaborate with Product teams, Product Compliance, and Compliance Officers to implement transaction monitoring and AML investigative practices for new products and jurisdictions.
- Manage team performance against defined metrics and behaviors while supporting professional growth and development.
- Oversee evaluation of internal reports and monitoring filters to ensure compliance with user agreements and regulatory requirements.
- Support execution and continuous improvement of the global suspicious activity investigation and reporting program, including audit responses and internal testing.
- Provide guidance and ensure remediation of corrective actions arising from testing.
- Partner with Global Financial Crime and Compliance Officers to ensure adherence to AML policies and procedures.
- Coordinate reviews of referrals from law enforcement and other financial institutions.
- Initiate and lead continuous improvement projects to protect customers and ensure business sustainability.
You Have:
- Ideally 5+ years of experience investigating unusual activity and filing regulatory reports related to AML, CTF, or fraud investigations.
- Strong knowledge of KYC, AML, CTF, and fraud regulations and typologies within the fintech or financial services industry.
- A relevant industry (Specialist-Level) certification (e.g., ACAMS, ACFCS, or equivalent).
- Prior experience managing a compliance team or leading teams in highly regulated, complex operations environments.
- Experience in training development and writing procedures.
Our Benefits:
- Rice Allowance
- Transportation Allowance
- Paid Vacation
- Medical, Dental & Vision Coverage
- Accident and Life Insurance
- Employee Stock Purchase Plan (ESPP)
- Mental Health & Family Forming Benefits
