Anti-Fraud Team Leader

About the Company

WeFund is the leading FinTech company in the Philippines. It is a subsidiary of FinVolution Group, one of the biggest FinTech companies in Asia and is publicly listed with the NYSE (FINV). Our core values are ICED Tea: Integrity, Competence, Enthusiasm, Dependability and Teamwork.

Job Summary

The Anti-Fraud Team Leader will oversee the operations of the Fraud Investigation Team. This role is responsible for assessing client risk and managing fraud cases in accordance with Anti-Fraud standards. The Team Leader should be able to identify fraudulent clients using telephone, internet, and other investigative tools, and provide a final anti-fraud determination. Additionally, the role requires monitoring emerging fraud methods and recommending policies and procedures to prevent them.

Job Responsibilities

• Identify fraud activities and design or enhance processes to prevent them.
• Investigate suspicious activity and abnormal customer behavior using all available tools, ensuring timely completion in line with designated SLAs.
• Document review steps thoroughly, including decision rationale and supporting evidence.
• Understand policies and procedures and maintain familiarity with fraud investigation and case management tools.
• Take proactive action to identify and minimize risks posed by fraud patterns and emerging trends.
• Meet or exceed quality standards consistently in all investigations.
• Evaluate fraud detection systems to identify strengths and weaknesses, recommending process enhancements based on findings.
• Collaborate with business units across the organization to provide insights that proactively reduce fraud risk and ensure inherent risks are managed by the fraud team.
• Submit regular reports (weekly and monthly) on endorsed tasks/accounts, including analysis and actionable recommendations.
• Handle team escalations promptly and effectively.
• Contribute to team success by achieving set targets and supporting collective goals.
• Perform other related tasks

Requirements

• Bachelor's degree in Political Science, Law, Legal Management, or Finance.
• Experience in Fraud Operations (detection, prevention, etc.) and/or Financial Crime.
• Strong research skills with the ability to work independently and make sound decisions with minimal guidance, following established workflows and procedures.
• Adaptability to learn new processes, concepts, and skills, coupled with keen attention to detail.
• Knowledge of case investigation, fraud risk controls, and regulatory requirements.
• Basic understanding of banking regulations, including but not limited to Regulations CC, D, E, Z, the Red Flags Rule, and FCRA.
• Ability to articulate findings clearly and document them as required.
• Time management skills with the ability to prioritize multiple tasks effectively.
• Commitment to confidentiality and adherence to data security standards.
• Certified Fraud Examiner (CFE) certification is a plus.
• Understanding of customer lending and related business processes.

Why Join JuanHand

• Be part of a fast-growing fintech company transforming financial access in the Philippines.
• Work in an agile, innovative, and mission-driven environment.
• Competitive compensation and benefits.
• Opportunities for growth and leadership.
• Culture of ICED Tea and Setting Up People for Success.

Wefund is the leading fintech cash lender in the Philippines and owns the online lending platform called JuanHand. JuanHand has been recognized by the SEC as a Best Practice OLP. Currently, it has over 65million downloads and disburses over 3.5billion pesos of loans monthly.

Wefund is a subsidiary of Finvolution Group, one of the biggest fintech companies in Asia with a USD27billion loan book. Finvolution is a publicly traded company and listed with the NYSE (FINV). Wefund is committed to help the creditworthy yet underserved by offering tech enabled financial products that are pleasant to use, with fair interest rates and fast approval times. It is the trusted fintech lender of choice and operates with the highest level of integrity and ethics. Wefund has a reputation of being an Employer of Choice in the Fintech Lending industry. Our Core Values are ICED Tea: Integrity, Competence, Enthusiasm, Dependability and Teamwork.