Analyst - Order to Cash

Job role and responsibilities:

The scope of the role will continue to broaden, but key areas of responsibility are as follows:

People

• Take ownership of assigned Accounts Receivable tasks; proactively seek guidance from Subject Matter Expert/Team Leader when needed.
• Participate in knowledge-sharing and skill development sessions.

Partnership

• Respond promptly and professionally to internal and customer queries.
• Coordinate with Procure to Pay, Record to Report, and market finance teams to resolve process issues.

Operational

• Process invoices, receipts, and payments within agreed timelines.
• Apply cash to customer accounts accurately.
• Monitor overdue balances and perform follow-up actions.
• Support dispute resolution and maintain documentation.
• Ensure adherence to company policies and controls.

Other

• Assist in month-end reconciliations and reporting.
• Maintain audit-ready documentation.
• Participate in process improvement activities.

Skills and Experience required:

• Minimum 1–3 years experience in in Order to Cash or Accounts Receivable (fresh graduates with accounting backgrounds considered).
• Bachelor's degree in finance, Accounting, Business, or related field.
• Advanced Excel skills (pivot tables, lookups); exposure to Power BI or reporting tools helpful.
• Experience with ERP systems (SAP preferred).
• Strong problem-solving, analytical, and decision-making skills.
• Customer service mindset and solid problem-solving/analytical ability.
• Excellent communication and interpersonal skills.
• Proficient in Bahasa Indonesia (Both spoken and written)