Job Description:
The Global Center OFS team is to support order fulfillment by processing orders and related activities raised by SOS teams within the Global Center and regional center. The team performs key compliance functions across the order fulfillment lifecycle, maintains product administration, and continuously seeks to improve both internal and external order processes.
The OFS team is committed to enhancing customer experience by delivering timely and accurate service, consistently meeting guaranteed average turnaround times in line with agreed product and process guidelines. The role requires effective communication and collaboration with cross‑functional teams such as Customer Service, Order Administration, Sales, segments, and regional partners to expedite issue resolution.
Team members are expected to consistently meet daily productivity targets with high accuracy, handle both simple and complex requests across products, systems, and accounts, and demonstrate strong process and system expertise to independently resolve meaningful and urgent cases. Responsibilities also include analysing transaction‑related data and reports, troubleshooting and resolving queries or issues, and developing a strong understanding of the business as well as upstream and downstream processes.
Job Responsibilities:
- Handle the order process for select products; this includes entering orders into specialist Permissioning or electronic fulfilment systems and working with internal customers to ensure the order is fulfilled according to agreed turnaround times and with accuracy.
- Accountable for meeting and maintaining defined standards for quality and productivity.
- Handle internal customer queries and communication in a professional and service-minded manner.
- Be a teammate, attend team meetings and ensure that internal and external customer requirements are met.
- Meet agreed volume, service and quality targets
- A teammate who resonates LSEG values of Integrity, Partnership, Excellence and Change.
Required Skills:
- Good working knowledge of computer systems; knowledge on SAP, Salesforce and Siebel is an advantage
- Has great focus for accuracy, completeness for assigned tasks which leads to providing an excellent customer experience
- Ability to prioritize and has attention to details
- High interest in learning and champions effective collaboration
- Ability to multi-task
- Should possess excellent written and verbal communication skills
- Ability to work independently on multiple activities, showing appropriate level of prioritization
- Should be flexible working in any shift including Hybrid set up (3 days office 2 days work from home)
Career Stage:
Associate
London Stock Exchange Group (LSEG) Information:
Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of
Integrity, Partnership,
Excellence and
Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants and employees religious practices and beliefs, as well as mental health or physical disability needs.
You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject.
If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
