Analyst - Operational Risk Management

Job Description

9th in Great Place to Work's Best Workplaces™ in the Philippines 2026

10th in Fortune Magazine's 2026 World's Most Admired Companies

4th in Great Place to Work's Best Company To Work For 2025

Top GBS Employers for the Philippines (2025) by the Everest Group

The Global Risk & Compliance Organization is an independent risk management function, led by the Chief Risk Officer, with the objective of ensuring that American Express operates in a safe, sound, and fully compliant manner with all applicable regulatory expectations. Global Risk & Compliance creates and maintains the overall risk management framework, performs independent risk management assessments, and monitors applicable risks.

Colleagues in Global Risk & Compliance are passionate about our commitment to drive the Company's goals of growth and progress by creating a culture of risk awareness and proactivity around regulatory matters.

The Operational Risk Management (ORM) team facilitates and monitors the implementation of effective operational risk management programs throughout the company, and oversees risk ownership throughout business units, products, and processes.

The objective of the ORM Governance team is to develop, oversee and strengthen the organization's ORM framework to ensure that governance structures, policies, and procedures are robust, effective, and align with regulatory requirements and best practices.

The ORM Governance organization is looking for an Analyst, Global Commercial Services Operational Risk to join a diverse team of high-performing individuals focused on effective oversight of risk identification, assessment, and mitigation across the Business Unit, while maintaining alignment with the organization's enterprise risk management framework.

Global Commercial Services is the global leader in payment solutions for Small, Medium (SME) and Global and Large (G&L) enterprises. The Global Commercial Services team enables businesses globally to pay for and finance what they need to grow their businesses through a suite of payment and lending products, solutions for travel and everyday business spending, cross border payments, global currency solutions, and business financing.

Responsibilities

The Analyst, Global Commercial Services Operational Risk will:

• Support the independent oversight and challenge of first-line risk identification, assessment, and mitigation efforts (i.e., Risk & Control Self-Assessment) within Global Commercial Services to ensure alignment with enterprise risk standards
• Analyze business processes and activities to identify potential risks, control gaps, and emerging risks
• Support the development and refinement of risk policies, standards, and procedures
• Assist in applying the enterprise risk management framework across Global Commercial Services
• Support Global Commercial Services in embedding risk management practices into daily operations and decision-making
• Track and analyze key risk indicators (KRIs), providing insights into risk trends and areas requiring attention
• Contribute to risk reporting efforts, preparing materials for senior management, risk committees, and regulatory engagements
• Maintain an understanding of relevant regulations and industry expectations to help the business navigate compliance requirements
• Conduct risk assessments, scenario analyses, and deep dives to evaluate the effectiveness of existing controls
• Act as a key risk partner to the first line, providing guidance on risk identification, control enhancements, and remediation efforts
• Monitor risk-related issues, ensuring they are appropriately addressed
• Escalate significant risk concerns and control deficiencies to senior risk colleagues and relevant stakeholders
  
  

Qualifications

Minimum Qualifications:

• Experience in risk management, preferably within a second-line function in financial services, and understands critical risk management lifecycle activities
• Knowledge of risk management frameworks, regulatory environments, and industry best practices
• Proven ability to assess and challenge first-line risk practices independently
• Excellent communication and relationship-building skills, with the ability to translate complex risk concepts into actionable insights
• Strong understanding of operational and regulatory risks
• Proficiency in risk management tools, data analysis, and reporting systems
• Advanced analytical and problem-solving capabilities, with a focus on actionable insights
• Detail-oriented and proactive, with strong prioritization skills in a dynamic environment
• High ethical standards and a commitment to integrity and accountability
• Knowledge of payment solutions
  
  

Employment eligibility to work with American Express in the Philippines is required as the company will not pursue visa sponsorship for these positions.

ORMCM

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About The Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities
  
  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.