Analyst, IT Operations - D365

Education:

• Graduate of any Technical or IT‑related course (e.g., Computer Engineering, Information Technology, Computer Science, Electronics and Communications Engineering, Electronics and Computer Technology)

Required Skills and Work Experience:

• At least 1–2 years of experience in IT operations, application support, or enterprise system monitoring

• Hands‑on experience performing first‑level and basic second‑level troubleshooting for business applications or ERP systems

• Working knowledge of:

- Microsoft Dynamics 365 (F&O preferred), or any ERP platform

- Microsoft 365 Admin Center (Service Health, Message Center)

- Admin or monitoring portals such as Lifecycle Services (LCS) or Power Platform Admin Center

• Ability to perform routine and intermediate monitoring activities, including

- Checking batch job execution results and investigating failures

- Monitoring integration queues and identifying abnormal patterns

- Reviewing system logs, alerts, and performance indicators

• Experience validating user‑reported issues, determining severity level, and escalating to higher‑level support teams

• Knowledge of ITIL‑based incident and change management processes (ticket documentation, SLA awareness, escalation paths)

• Ability to identify business impact related to technical issues involving billing, finance posting, supply chain processes, or production transactions

• Preferably good in oral and written English communication, with strong documentation and reporting discipline

Preferred Certifications/Trainings:

• Microsoft Certified: Dynamics 365 Fundamentals (ERP or CRM) – preferred

• Microsoft Certified: Azure Fundamentals or Azure Administrator Associate – advantage

• ITIL Foundation – advantage

• Training in monitoring tools, telemetry, or cloud administration (e.g., Azure Monitor, Power BI basics)