Analyst, Human Resources - US Support (WFH Cebu)

Cebu, 07, PH, 6000

Description:

Associate Analyst, Human Resources | US Support

At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary exceptional.

Are you a standout leader who AIMS HIGHER. REACHES FARTHER in ensuring that the team maintains high standards of service quality Can you ACT BOLD.BE PASSIONATE in contributing to the development and implementation of standards and procedures governing customer interactions Can you BE ONE.HELP MANY in designing and implementing monitoring programs to assess the quality of customer interactions Do you want to BE DIFFERENT.BE YOU and LEARN MORE.TAKE ACTION

JOIN OUR TEAM TODAY!

Job Description

The HR Analyst plays a key role in supporting the company's Human Resources operations by managing employee inquiries, processing HR transactions, and ensuring data accuracy within HR systems. This role is responsible for providing timely and professional support to employees, maintaining HR records, and preparing reports that support business decision-making. The HR Analyst must uphold strict confidentiality and compliance with data privacy standards while delivering excellent service.

Essential Functions

• Monitor and respond to employee questions/concerns received through the HR Support Inbox.
• Document inquiries, cases, and resolutions in the case management system (Lansweeper).
• Manage the shared HR mailbox on a rotational basis and assign requests to appropriate team members.
• Navigate the HRIS (HRCentral) to retrieve employee information, process transactions, and resolve issues.
• Receive, review, and process employee termination transactions accurately and timely.
• Maintain and update sensitive employee records in the company's documentation repository.
• Review the digital travel mailbox and distribute correspondence to appropriate stakeholders.
• Process complex employment verification requests, coordinating with relevant teams to ensure accurate and compliant responses.
• Respond to employee inquiries related to HR policies, payroll, benefits, and general HR processes.
• Develop, maintain, and distribute standard and ad hoc reports to support HR Business Partners and leadership.
• Ensure compliance with Data Privacy and Protection Guidelines across all HR processes.
• Handle confidential and sensitive employee matters with discretion, following established protocols.
• Receive, review, and process SAP HR transactional data requests per business requirements.
• Compile and prepare HR data reports and summaries for use by HR Services and business operations.
• Conduct regular system audits to ensure data accuracy, compliance, and process integrity.
• Handle Employee Relation

Required Qualifications and Experience

• Bachelor's degree in human resources, Business Administration, or a related field (or equivalent experience).
• A minimum of 2 years experience in HR operations, HR support, or an analyst role in US Setting.
• Proficiency with HRIS systems (Success Factors experience preferred).
• Strong organizational and documentation skills with keen attention to detail.
• Excellent written and verbal communication skills.
• Ability to manage confidential information with integrity and discretion.
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) or similar reporting tools.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Competencies

• Attention to Detail: Ensures accuracy in documentation, reporting, and HR transactions.
• Confidentiality: Handles sensitive employee information responsibly.
• Customer Service Orientation: Provides responsive, professional, and empathetic employee support.
• Analytical Thinking: Gathers, interprets, and presents HR data to inform business decisions.
• Collaboration: Works effectively with HR team members and business stakeholders.

Position Type/Expected Hours of Work

• This is a full-time position. Days and hours of work are anticipated Monday-Friday and a minimum of 40 hours weekly.
• Role will be reporting in Cebu, Philippines Site on a Hybrid Set-up (Office and WFH)
• Role will be required to support US.

Benefits & Perks

• Competitive Salary (based on experience)
• Stable Full-Time Employment
• Insurance & Other Company Benefits
• Fun, Healthy Work Environment

Continuum Global Solutions partners with top companies around the world to deliver customer care services through its global network of contact centers. Our global Fortune 500 clients rely on our vast expertise in customer care management to improve their customers experience. Continuum customer care and call center solutions leverage world-class voice, chat, email and social technologies. More than 11,000 employees serve top-tier clients across multiple industry verticals. Additional information on Continuum and our services can be found on our website.

Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Applicants have rights under Federal Employment Laws Family and Medical Leave Act (FMLA); Equal Employment Opportunity (EEO); Employee Polygraph Protection Act (EPPA).

Continuum recruiting correspondence will always come from a talent acquisition representative with an official @continuumgbl e-mail address. In addition, our representatives will never ask for any form of payment from a candidate or new hire. Please report suspicious activity to [Confidential Information]