Job Description

Reporting Manager's Role: Delivery Head / Account or Operations Lead; client-facing governance line as contracted

Desired Candidature:

•Understanding and capability to highlight relevant operational nuances to report to the senior management on time in an effective manner

•Data Operations: Enriching records of existing and new customers from a reference data perspective

•Regulatory Operations: Knowledge of enriching records and documents to comply with global/FI's FCC regulations

•Client Operations – Serve as bridge between the Operations team and the client/data providers and solve data/process related queries, document procurement and escalations.

Role purpose - Workforce planning, queue governance, SLA/KPI management, backlog recovery, operational risk, incident management and BCP. Strong AML-TM, KYC/CDD, sanctions/fraud interfaces, SAR/STR process, typologies, banking operations and risk/control knowledge. Lead AML-TM service delivery by managing people, queues, quality, risk, client relationships and continuous improvement while ensuring work remains within client policy, contractual authority and applicable local law.Track SLA, TAT, quality, risk-adjusted productivity, rework, aging and training readiness; create recovery plans for adverse trends.

Job Description:

•Good understanding of Transaction Monitoring/Sanction Screening with proficiency in various alert generation rules and mitigating process through inestigation. Knowledge about different entity types, regular/periodic due diligence process to analyze and guide team on related complex scenarios

•Engaging & interacting with the consortium to understand requirements & provide solutions

•Ensuring operational targets on productivity and quality are achieved as agreed with the consortium

•Responding to queries, handle level 1 escalation and provide solution for closure of open points; identifying and guiding team on OUTREACH

•Timely escalation of issues to Hub Managers & interfaces with the consortium to address escalations.

•Preparing of MIS as per process requirement, maintain maker-checker independence, quality plans, calibration, critical-defect escalation, RCA/CAPA and remediation effectiveness.

•Performing regular reviews with team members, manage analysts, Investigators and operational QC staff as structured; conduct huddles, goals, performance reviews, coaching, career development and succession planning.

•Participating actively in Calibration meetings with quality control team.

•Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize client satisfaction level. Forecast and allocate workload; manage capacity, utilization, schedules, shifts, backlog, aging and risk-based priorities. Ensure timely, accurate investigations; review material escalations and complex cases before handoff to client Compliance/MLRO/BSA/FIU as required.

•Motivating and leading teams for running successful business process operations with proven ability of achieving Service Delivery / Process Targets and Benchmarks

•Pro-actively flag issues to avoid surprises, Owns BPS delivery decisions within contract and delegation; escalates retained compliance, legal and statutory decisions

•Performing Appraisals for the team leaders on a monthly, half yearly and annual basis.

Experience/Skills:

•Relevant experience in Transaction Monitoring (not Transaction Screening) work for Global Bank

•Preferably prior experience in reviewing clients / performing alert investigation to detect possible financial crime attempt; holding workable knowledge and basic understanding around OFAC restrictions / FATF regulations / BSA basics / EU regulations.

•Good communication & interpersonal skills. Ensure onboarding, procedure updates, role accreditation, refresher training, knowledge management and removal/re-entry controls where required. Enforce access, confidentiality, data privacy, clean-desk/secure-environment, incident reporting and business-continuity requirements.

•Strong People & Process Management skills. Identify control gaps, data/tool failures, access concerns, potential confidentiality incidents and regulatory-clock risks; implement containment and escalate. Maintain evidence readiness, coordinate walkthroughs and remediation support; the client retains formal regulatory representation and independent-testing ownership.

•Proficient in MS Excel. Preferable knowledge on Advance excel skills. Prepare accurate daily/weekly/monthly dashboards; report performance, risks, incidents, dependencies, trends and actions without surprises.

•Relevant experience in work allocation, preparation of MIS and various reports as per requirements

•Should be able to build and maintain relationships at all levels; Act as primary operational contact for client operations/compliance, auditors and cross-functional KYC, sanctions, fraud, technology and risk teams.

•Good leadership qualities coupled with Client interfacing skills

•Proficient in the Microsoft Office suite(Specially Excel , Word , PowerPoint). Maintain evidence readiness, coordinate walkthroughs and remediation support; the client retains formal regulatory representation and independent-testing ownership.

•Should have hands on experience on AML / KYC tools like WorldCheck, Lexis Nexis, Bankers Almanac, Negative News Searches, OFAC search, Factiva, RDC, SEC, FINRA, One source, PI Navigator, Orbis to name a few and other related sites/applications to guide team on an as needed basis.

Person Specification

•10-15 plus years with relevant experience in Banking & Financial Service domainInternal Management and Reporting Manager

•Clients and Counterparts from other departments

•Support necessary functions & IT related requirements

•Proactive in identifying potential concerns and follow-up to resolve such issues

•Good communication & interpersonal skills

Knowledge/Experience:

10 and more years with relevant experience in Banking & Financial Service domain; Indicatively 7-10+ years AML/KYC/TM experience, including 4-5+ years team or delivery leadership.

Training/ QC / SME/Leading medium to large team - experience is preferred; Highly motivated, analytical, risk-aware, responsible, collaborative and adaptable; able to work agreed day/night or rotational shifts where the service model requires.

Qualifications:

•Bachelor's degree or equivalent practical experience; Business, Finance, Accounting, Law, Economics, Criminology or related discipline is useful.

Desirable:

CAMS/ACAMS, ICA AML, CFCS or equivalent AML qualification; CFE useful for fraud-heavy roles; sanctions or quality credentials where relevant. Certifications are preferred, not a substitute for demonstrated competence.