BDO is a full-service universal bank that provides a complete array of industry leading products and services to the retail and corporate markets including Lending (corporate, middle market, SME, and consumer), Deposit-taking, Foreign Exchange, Brokering, Trust and Investments, Credit Cards, Corporate Cash Management and Remittances.
The Amendment Officer is responsible for ensuring that all required daily functions are efficiently accomplished by the team according to the section's standards, policies, and procedures.
Duties and Responsibilities:
- Monitor and ensure that all cancellation/amendment instructions via email, tested transactions, and/or via SWIFT messages received from remittance partners are acted and replied upon within the agreed Turn-Around-Time (TAT)
- Prepare and submit volume report (remittance-related requests like amendment, cancellation, and inquiries) of remittance partners to immediate officer
- Check and approved remittance transactions
- Properly monitor and endorse all transactions / instructions to the next shift officer for proper handling and implementation
- Handle the consolidation and dissemination of implementation advisories of remittance tie-ups issued by Marketing Development Officers (MDO) to the team and ensure that documents are properly filed and safe keep for immediate reference
- Escalate issues to immediate officer and report system related issues to Remittance System Support (RSS) team
- Ensure personnel are informed of their shift schedules and monitor their compliance to the assigned schedule including holidays
Qualifications:
- Bachelor's Degree Holder (graduates of Business Degree courses have an advantage)
- At least 3 years of experience in remittance operations (preferred but not required)
- Excellent interpersonal and leadership skills, with an ability to communicate effectively across departments
- Strong ability to motivate team members
- Detail-oriented mindset, excellent organizational skills, and ability to adhere to deadlines
- Experience in customer service and conflict resolution
- Must be willing to work graveyard shifts (in rotation)
