Ambassador, Solaire Club

The Solaire Club Ambassador is responsible for providing the highest quality of service to our VIP customers, being reliable, possessing a positive attitude, being skilled at conversation, being able to enjoy talking to a stranger and being able to think on your feet.

• Provide exceptional customer service.
  

• Meet and greet all valuable members of our exclusive premium Mass gaming area.
  

• Seat guests at their preferred location, assist in helping an available seat, or identify trends.
  

• Remember the guest's name, preferred game type, favorite drink, food, and cigarette.
  

• Assist in issuing an order with F&B during busy periods to help expedite service.
  

• Possibly bring a drink order to a guest during peak periods
  

• Identify good and regular patrons and provide a high standard of customer service to generate frequent visits.
  

• Always establish a warm rapport and willingness to listen and act with a smile and positive attitude with patrons.
  

• Anticipating patrons needs and problems at Solaire Club and acting effectively, patiently, and willingly.
  

• Provide information about facilities, amenities, entertainment, events, and promotions taking place within the premises and on the property.
  

• Encourage customers to enjoy themselves at the gaming tables and slots.
  

• Build and maintain good rapport with Player Development Team, Solaire Rewards Club Representatives, F&B personnel, Table Games Team, Slots Ambassadors, Cage personnel, and Security to ensure the ultimate guest experience.
  

• Act in accordance with Solaire policies and procedures without any intimidation to customers
  

• Report any incidents and provide customer feedback to Superiors
  
  

Requirements

• Bachelor's degree in marketing or any Business-Related course
  

• Good communication and presentation skills
  

• Background in gaming / hospitality events management is an advantage.
  

• 1 – 2 years experience in Hospitality industry