We are seeking an Amazon Voice Cloud Developer to build, configure, and automate our cloud contact center solutions. In this role, you will develop voice workflows, integrate external APIs, and maintain the infrastructure supporting our telephony systems. This position focuses strictly on technical development and solution building, not operational agent support.
Responsibilities
- Flow Development: Build and configure Amazon Connect contact flows, IVR logic, and routing rules under architectural guidance
- Backend Automation: Develop and maintain AWS Lambda functions (Node.js / Python) to support voice workflow automation
- Telephony Management: Assist in telephony routing configuration, number management, and queue setup
- System Integration: Support API-based integrations between Amazon Connect and backend or external systems
- Testing & Triage: Execute unit testing, SIT support, and defect triage on voice flows and integrations
- Documentation: Maintain documentation for contact flow designs, integration specs, and configuration changes
- Troubleshooting: Resolve voice platform issues in development and test environments
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Qualifications
- Amazon Connect: Hands-on experience configuring contact flows, queues, and routing profiles
- AWS Lambda: Ability to write and debug Lambda functions using Node.js or Python
- AWS Ecosystem: Working knowledge of API Gateway, IAM, and CloudWatch
- Telephony: Basic understanding of IVR design, call flow logic, and voice channel concepts
- Development: Solid fundamentals in at least one language (Python, Node.js, or JavaScript).
Mandatory Experience Criteria
- Amazon Connect: Minimum 6–12 months of hands-on development experience (contact flows + Lambda
- Role Focus: Demonstrated experience in solution build, not call center operations or agent support
- Lifecycle: Contribution to at least one Amazon Connect implementation (partial or full lifecycle).
