Job Title: Amazon Account Manager
Remote | Full-Time | 10:00 AM - 6:00 PM EST (Monday - Friday)
We are looking for an experienced Amazon Virtual Assistant to manage the day-to-day operations of our Amazon Seller Central account. This role focuses on account health, listings, customer support, and growth-related initiatives.
Responsibilities:
Content Creation for New Listings
- Create optimized titles, bullet points, descriptions, and backend search terms
- Assist with A+ Content structure and copy
- Ensure all content complies with Amazon policies
Listing Optimization
- Optimize listings for SEO and conversion
- Improve titles, bullets, and imagery based on performance data
- Analyze sessions, conversion rates, and keyword performance
Listing Management
- Monitor listings for unauthorized edits, suppressions, or missing content
- Update titles, bullet points, descriptions, and backend keywords
- Upload and manage A+ Content and Brand Store updates
Coupons & Promotions
- Create and manage coupons, deals, and promotions
- Monitor performance and report results
- Coordinate promotions with internal campaigns
Creator Connections
- Manage Amazon Creator / Influencer connections
- Reach out to creators for product collaborations
- Track creator content, performance, and approvals
Case Management
- Open, manage, and follow up on Seller Central cases
- Resolve listing issues, suppressed ASINs, policy warnings, and Brand Registry cases
- Maintain a case log and ensure timely resolution
Customer Support
- Respond to buyer messages
- Handle returns, refunds, and A-to-Z claims
- Monitor negative feedback and request removal when eligible
Account Health Overview
- Monitor Account Health Dashboard daily
- Track policy violations, performance metrics, and suppression risks
- Proactively flag and escalate issues that may impact account standing
Requirements
- Proven experience managing Amazon Seller Central accounts
- Strong knowledge of Amazon policies and best practices
- Experience with listings, cases, account health, and customer support
- Excellent written English and communication skills
- Highly organized and detail-oriented
Preferred (Nice to Have):
- Basic understanding of Amazon PPC (not required but a plus)
Benefits
- Weekly Pay
- Work From Home
- Negotiable rate, depending on the experience
