Amazon Brand Manager

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Job Title: Amazon Brand Manage

rWork Type

• :Remote/WF
• HFull-tim

eWorking Hours: TBD (Usually US Hours/Night shift

)Start Date: TB

D

JOB OVERVI

EW:
The role of the Amazon Brand Manager is pivotal to the success of both the agency and its clients. As the primary point of contact for assigned brands, the Brand Manager is responsible for leading client relationships, developing and executing tailored growth strategies, and coordinating internal resources to deliver measurable results on Ama

zon.
This role carries direct responsibility for client retention, account growth, and overall client satisfaction. The Brand Manager operates with an ownership mindset, ensuring that all client engagements are proactive, structured, and aligned with client's performance stand

ards.
Success in this role requires strong strategic thinking, operational discipline, analytical capabilities, and excellent communication skills, as well as the ability to systematize processes and scale performance across multiple ac

counts

JOB ROLE & RESPONSIB

ILITIES:
Client Ma

• nagement:Serve as the primary day-to-day contact for a portfolio of Amazo
• n brands.Build and maintain strong, trust-based client relationships through proactive communication and strategic le
• adership.Address client concerns promptly and effectively to maintain high client satisfactio
• n levels.Respond to client communications quickly and professionally via email and vid
• eo calls.Gather, document, and communicate key client feedback and strategic needs to intern
• al teams.Develop a deep understanding of each client's business, products, and goals to provide tailored strategic

guidance.
Strategic Planning &

• Execution:Develop and implement custom Amazon growth strategies based on client goals and market
• dynamics.Collaborate cross-functionally with internal Advertising, Creative, and Operations teams to bring strategie
• s to life.Monitor campaign performance metrics and dashboards to ensure achievemen
• t of KPIs.Translate performance data into actionable insights and recommendations for continuous im
• provement.Lead monthly and quarterly client strategy calls, reporting on results and adjusting plans

as needed.
Operational Excellence & Agency I

• ntegration:Manage day-to-day agency workflows using platforms such as Asana and Slack, ensuring clear communication, task tracking, and acco
• untability.Deliver weekly and monthly performance reports to clients, clearly outlining work completed, results achieved, and upcoming
• priorities.Maintain client churn below 5% by proactively managing satisfaction, communication, and performanc
• e outcomes.Develop, document, and continuously improve Standard Operating Procedures (SOPs) to systematize workflows and support s
• calability.Ensure all client deliverables are completed on time, accurately, and in alignment with internal

standards.
Mar

• ket Insight:Stay up-to-date on Amazon platform updates, policies, advertising trends, and bes
• t practices.Identify new growth opportunities, including expansion strategies, promotional initiatives, and catalog op

timizations.
Agency C

• ollaboration:Work closely with client's team members to ensure seamless project execution and deliverab
• le alignment.Share client insights and strategic recommendations in internal meetings to foster cross-team c

ollaboration.
Busines

• s Development:Identify opportunities to expand client accounts through additional services, advertising investment, or strategi
• c initiatives.Strengthen client loyalty and increase account lifetime value through consistent, value-driv