Position Type: Full Time
Location: Philippines (Remote)
Schedule: Required overlap within CST, with flexibility
About The Company
Our client is a full-service brand management partner for manufacturers of food and related products in the US and internationally. They are the top choice by manufacturers to gain greater market share in digital retail. As experts in the e-commerce arena with decades of combined experience, they understand the importance of developing a solid foundation for growth. Their proven systems and technology integrate better for small, medium, and large companies looking for greater growth, allowing manufacturers to do what they do best
About The Role
As an Amazon Associate, you'll take ownership of product listings and account performance in Amazon Seller Central. From creating and managing SKUs and ASINs to resolving cases and troubleshooting listing issues, you'll ensure our products are accurate, visible, and performing at their peak. Your attention to detail and proactive problem-solving will help deliver a seamless experience for our customers.
Responsibilities
Amazon Case Management
- Manages casework within Amazon Seller Central, including handling common case issues related to listings, FBA, fees, and account health
- Resolves Seller Central cases end-to-end, investigating discrepancies and submitting accurate, well-documented support requests
- Monitors Account Health and performance notifications, taking timely corrective actions to ensure policy compliance
- Tracks case statuses and outcomes, maintaining detailed logs and escalating recurring or unresolved issues as needed
- Monitor, analyze, and report on marketplace metrics and sales to ensure informed decision-making and continuous improvement.
Catalog & Listings Management
- Create and manage SKUs and ASINs in Amazon Seller Central, including full product listing setup and inventory tracking.
- Catalog Updates: Maintain and update product catalogs based on content provided by the Merchandising & Operations team
- Issue Troubleshooting: Troubleshoot and fix listing issues, including suppressed listings, broken variations, and image errors.
- Post-Upload Validation: Perform post-upload validation and follow through on unresolved issues by logging and managing cases with platform support.
- Record Maintenance: Maintain organized and up-to-date internal catalog records.
Competencies And Qualifications
- 3+ years of experience in Amazon Case Management, with a proven track record in maintaining account health and managing Amazon catalog operations
- Strong knowledge of Amazon's ecosystem, including policies, programs, optimization tactics, and experience communicating effectively with Seller Support
- Detail-oriented and proactive, able to actively manage cases, resolve daily bottlenecks, and navigate Amazon's timelines efficiently
- Familiarity with Notion and other fragmented case management systems
- Proficient in Microsoft Excel and Teams, with strong general technical skills
- Excellent written and verbal communication skills in English
What We Offer
- 100% Remote Work
- 13th Month Pay
- Healthcare (HMO)
- Comprehensive Fringe Benefits package
- Paid Service Incentive Leave (SIL)
- Paid Philippines Holidays
- Free Learning and Development Programs
Application Process
We understand that searching for a new job can be challenging, and we're here to support you every step of the way. Our goal is to make the process as transparent and respectful as possible.
Typically, the interview process includes a Recruiter Interview, Client Interview, and Practical Test, but this may vary depending on the role. Throughout each stage, we'll keep you informed and provide feedback as quickly as we can, ensuring you feel valued and supported throughout your journey with us.
