AMAZON ACCOUNT MANAGER / AMAZON CATALOG SPECIALIST

MUST READ UNTIL THE END!

Junior Amazon Account Manager (Customer Service & Admin) - Office-Based, Cebu

Quick Highlights

- Role: Join a profitable, fast-growing e-commerce brand as the detail-obsessed operator behind our customer service, admin, and Amazon operations. Our AI systems do the heavy lifting; you keep them honest and handle what they can't.

- Stage: Profitable, 12-year-old e-commerce business selling across 4 Amazon marketplaces (US, UK, DE, IRL), with consistent 30% YoY growth

- Team: A lean team of A-Players in our Cebu office. Your work directly impacts company performance.

- Location & Schedule: Full-time and 100% on-site at our Cebu office. This is not a remote or hybrid role, and there are no exceptions. Please only apply if you're based in Cebu and happy working from an office every day.

- Compensation: Competitive + benefits (13 paid leave days, all PH holidays, HMO, performance-based 13th month, paid weekly)

- Why now: We've automated a huge amount of our operations. What's left needs a sharp, reliable human: the judgment calls, the customer conversations, the daily checks that keep everything running clean.

About the Role

The heart of this job is customer service and admin, done to a very high standard. You'll handle customer and partner conversations our automated systems can't (with good judgment and excellent written English), keep our inboxes and records clean, run daily checks on our automated systems and flag anything off, and support our Amazon operations: Seller Central housekeeping, case follow-through, account-health monitoring. You'll also be cross-trained to run customer service solo when our ops lead is on leave: real responsibility, real trust.

This is a junior role with real room to grow into Amazon and e-commerce operations. What matters is not years of experience; it's accuracy, follow-through, and catching the thing nobody else noticed.

You'd Be a Fit If You...

- Have 1+ year experience with Amazon Seller Central (VA, account admin, or CS role). You know your way around; you don't need to be a specialist.

- Have real customer service experience: you write clear, warm professional replies and know when a situation needs escalating

- Are detail obsessed: you catch errors others don't see

- Follow SOPs exactly, and notice when the SOP itself is broken

- Use AI tools (ChatGPT, Claude, etc.) to work our systems

- Write excellent English

Not a fit if...

- You're looking for remote, hybrid, or work-from-home arrangements. This role is on-site in Cebu, every day, no exceptions.

- You're primarily focused on PPC, creative, content, or brand strategy

- You want to build automations and AI systems (we have that covered; this role operates them)

- You're looking for a senior catalog or account management position (this is a junior role)

- You need constant supervision, or dislike process, repetition, and detailed data tasks

- You're agency-based or juggling multiple clients

Responsibilities

- Customer Service: handle the conversations our systems can't, in our brand voice, with judgment; cross-trained for solo CS cover when our ops lead is on leave

- Admin Excellence: inboxes, reports, dashboards, data hygiene the team can trust, zero unforced errors

- Systems Monitoring: daily checks on our automated systems; anything off gets flagged within one working day

- Amazon Support: Seller Central housekeeping, case resolution with persistence and follow-through, account-health monitoring

- Accurate time records and clean categorization, every day (we run on trust plus good data)

Attention to detail is critical for this role. We're looking for someone who actually reads job descriptions carefully, so when we ask what your favorite number is, the answer is 99.

Why join us

- Autonomy: Full ownership of your work with minimal micromanagement

- Stability: A profitable, 12-year-old business that pays weekly, on time, every time

- Learning: Work directly with experienced e-commerce operators and modern AI tools every day

- Culture: Low-drama. High-clarity. Feedback-friendly. Do good work, get treated like an adult.

Interview Process

1. Apply for the role here ➡ https://forms.gle/XfmZoQyjBNQDZLbQ7

2. Initial conversation

3. Deep dive into your Amazon and customer service experience

4. Practical work-sample exercise (realistic scenarios from the actual role)

5. Final round interview on site in our Cebu office with leadership and culture fit