Amazon Account Health and Seller Central VA

We are looking for an experienced Amazon Account Health and Seller Central specialist to take ownership of account health, listing restrictions and compliance cases across our UK and EU marketplaces. You will investigate blocked, suppressed and restricted listings, manage appeals, and see each case through to resolution. The ideal candidate has handled complex cases in a varied catalogue and can work out what Amazon is really asking for, then gather the right evidence.

Key Responsibilities:

• Monitor Account Health and Performance Notifications across UK and EU marketplaces, prioritizing issues by urgency and deadline
• Investigate blocked, suppressed, inactive and restricted listings, including incorrect product classifications and compliance requests
• Manage cases involving dangerous goods reviews, product safety, toys and other restricted products, along with the documentation they require
• Support brand-related cases, including selling approvals, brand associations, authenticity and intellectual property complaints
• Draft clear, evidence-based responses and appeals for internal review
• Open, manage and follow up on Seller Support and Account Health cases, escalating unresolved issues appropriately
• Coordinate with internal teams to obtain invoices, supplier authorizations, licensing documents, safety data sheets, test reports and other supporting evidence
• Maintain accurate trackers covering affected ASINs, marketplaces, case IDs, deadlines, submissions and next actions
• Verify that approvals, reinstatements and listing corrections have taken effect across all affected marketplaces
• Identify recurring issues and recommend practical improvements to prevent repeat problems

Mandatory Skills:

• Direct Amazon Seller Central experience on both UK and EU marketplaces
• Proven experience managing Account Health issues, listing restrictions and appeals through to resolution
• Experience supporting a complex catalogue across multiple product categories, including dangerous goods and/or toys
• Practical experience handling brand approvals, authenticity or intellectual property cases, ideally involving licensed products
• Ability to interpret Amazon's requests, investigate the underlying issue and identify the correct documentation or escalation route
• Strong written English and excellent attention to detail
• Proficiency in Excel or Google Sheets for tracking and reporting
• Ability to manage competing deadlines and follow up independently
• Strong communication skills, including speaking up clearly when support is needed
• Reliable, detail-oriented, and able to work independently

Preferred Skills:

• Experience with licensed or branded product catalogues
• Familiarity with product safety and compliance documentation such as safety data sheets and test reports
• Experience writing appeals and plans of action that lead to reinstatements
• Ability to spot patterns in recurring issues and propose preventive improvements
• Ability to manage multiple cases and marketplaces simultaneously

Why Join Us:

This is a chance to take real ownership of a high-impact function within a collaborative team that values initiative and clear communication. You will work on varied, challenging cases where your expertise directly protects and grows the business. There is room to build your responsibilities as you prove your skills.