Grow with Australia's Trusted Healthcare Staffing Experts – With over 40 years of industry leadership and a people-first approach, this organization delivers tailored workforce solutions that truly make an impact.
The Opportunity
Support seamless care delivery while strengthening operational performance in a fast-growing healthcare organization, ensuring accurate client data management, efficient rostering coordination, and responsive communication that keeps services running smoothly.
Why join us
- Proudly Great Place to Work® certified
- Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
- Grow with stability: 100+ in our 10-Year Club by 2025
- Dynamic talent network: 2,000+ across APAC and beyond
- Competitive compensation with annual reviews
- Comprehensive medical care for you and your family
- Generous paid leave because work-life balance matters
- Level up with LinkedIn Learning and tailored training
- Flexible work setup
Staff Testimonial
Being part of this team is rewarding because my work in rostering and administration directly supports quality care delivery while allowing me to grow in a fast-paced and supportive environment. -Allocations and Admin Assistant, ASW Philippines.
What You'll Do
- Maintain accurate client records, including documentation and roster details.
- Manage and update daily and ongoing staff rosters, ensuring full shift coverage.
- Implement roster changes and fill urgent, short-notice, and advance shifts.
- Provide administrative support to Care Managers and across departments.
- Send team communications and coordinate with care workers as required.
- Assist with compliance tasks, incident reports, and flag urgent case matters.
Key Criteria
- Previous experience in administration or customer service.
- Confident using phone systems, email platforms, and standard administrative tools.
- Strong ability to multitask and work efficiently in a fast-paced environment.
- Excellent written and verbal communication skills.
- Comfortable handling high-volume calls and regular client interactions.
- Willingness to work on weekends, with Tuesday and Wednesday as scheduled days off.
Work setup
- Manila (BGC, Taguig): Australian hours (7 am–4 pm PHT) with a hybrid setup once a week.
