Alabang Hub Coordinator

Primary Purpose of the Role

Oversee and manage hub operations and the entire admissions process for families, ensuring a seamless and exceptional family experience.

Key Responsibilities

• Hub Operations Management:
• Report to the Service Excellence Director regarding Hub operations.
• Coordinate and collaborate with various stakeholders related to the Hub.
• Supervise onsite work of the Services Officer and Maintenance Personnel at the Hub.
• Assist customers with inquiries about HG services and manage the inquiry and admissions process as needed.
• Implement and enforce compliance with standard operating procedures and governance structures for monitoring and control.
• Manage the operational petty cash for the Hub.
• Oversee service requests, assets, and supplies for the Hub.
• Assist the Facilities Team with Hub-related procurement and permit processing.
• Ensure that all payments related to the Hub are requested and settled promptly per SOP
• Organize and drive HG enrichment activities such as classes, workshops, and other related programs.
• Coordinate closely with stakeholders in the Regional Office to address and resolve operational issues.
  
  

Requires 3-5 years of experience in operations management or administrative coordination.

• Enrollment and CRM Management
• Review enrollment applications based on the organization's standard admissions policies.
• Assist enrolling families with concerns related to the enrollment process, requirements, and fees.
• Address and resolve billing concerns for enrolling families and follow through until enrollment is completed.
• Coordinate with relevant teams and departments (Learn, Records, hubs, etc.) to ensure the completion of enrollment.
• Follow up on pending requirements for enrolled students.
• Update academic details and other relevant information in the CRM system.
• Family Experience
• Ensure excellent customer service levels are achieved and sustained.
• Monitor customer satisfaction data to ensure compliance with the organisation's quality standards.
• Recommend solutions to resolve customer concerns.
• Escalate complaints following the established escalation process when necessary.
  
  

Qualifications And Requirements

Educational Background

• Bachelor's degree in Business Administration, Management, Operations, or a related field.
  
  

Additional certifications or training in project management, operations, or related areas (preferred).

A Bachelor's degree is the minimum educational qualification required for this position.

Experience

• Experience in coordinating and managing operations, ideally within a decentralised or multi-site environment.
• Experience in implementing and monitoring standard operating procedures (SOPs)
• Strong background in collaborating with cross-functional teams and stakeholders to drive operational efficiency.
  
  

Technical Skills

• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and Google Workspace.
• Knowledge of data analytics or business intelligence tools to monitor and report hub performance (preferred).
  
  

Soft Skills

• Strong communication skills, both written and verbal, with the ability to present information clearly and effectively to various stakeholders.
• Excellent problem-solving skills and a keen attention to detail.
• Ability to manage multiple priorities and tasks effectively in a fast-paced environment.
• Demonstrated leadership abilities with experience in coordinating teams or overseeing operations across multiple locations.
  
  

Additional Requirements

• Ability to adapt to changing priorities and work in a dynamic environment.
• Strong interpersonal skills and the ability to build relationships with stakeholders at all levels.
• A commitment to continuous improvement and operational excellence.
• Willingness to travel between hub locations if necessary.