Job Title: Airbnb Administrator / Short-Term Rental Admin
Job Summary
The Airbnb Administrator is responsible for all properties of the owner and managing day-to-day operations of short-term rental listings. This includes guest communication, booking coordination, listing optimization, and ensuring a smooth guest experience from inquiry to check-out.
Key Responsibilities
- Guest Communication
- Respond promptly to inquiries, booking requests, and guest messages
- Handle complaints, concerns, and special requests professionally
- Provide check-in/check-out instructions and property guidelines
- Booking & Calendar Management
- Manage reservations across platforms (Airbnb, Booking.com, etc.)
- Update and synchronize calendars to avoid double bookings
- Monitor occupancy rates and adjust availability accordingly
- Listing Management
- Create, update, and optimize property listings
- Upload high-quality photos and write compelling descriptions
- Ensure pricing, amenities, and policies are accurate
- Pricing & Revenue Optimization
- Adjust nightly rates based on demand, seasonality, and local trends
- Implement promotions, discounts, and minimum stay rules
- Monitor competitor listings
- Housekeeping & Maintenance Coordination
- Schedule cleaning services before check-ins and after check-outs
- Coordinate with maintenance teams for repairs and upkeep
- Ensure units meet cleanliness and quality standards
- Operations & Reporting
- Track bookings, revenue, and expenses
- Generate weekly/monthly performance reports
- Maintain records of guest stays and feedback
- Compliance & Documentation
- Ensure properties comply with local regulations and permits
- Manage guest verification and security procedures
Job Requirements
- Proven experience in Airbnb or short-term rental management (preferred)
- Strong communication and customer service skills
- Highly organized with attention to detail
- Familiarity with property management systems (PMS) is an advantage
- Basic knowledge of pricing strategies and online platforms
- Proficient in Microsoft Office / Google Workspace
