Job Description
The Role
Youll be a core engineer on our AI build team, working directly with our CTO and Head of Engineering to design and ship agentic workflows and AI-powered applications. This isnt a research role and it isnt a pilot role were building production systems that run the business.
Youll own end-to-end delivery of agent patterns and AI applications: from architecture decisions to deployed, observable, production-grade code. Youll work across our GCP platform Vertex AI, BigQuery, Cloud Run, Firestore and integrate with our core systems including NetSuite, Shopify, Zendesk and Asana.
What Youll Build
Agentic workflows
Autonomous scheduled agents that read, reason and write across our business systems
Human-in-the-loop agent patterns with approval gates, Zendesk sidebar apps and async delivery
Real-time customer-facing agent flows integrated with our Shopify storefront
Multi-step tool-calling pipelines using MCP server integrations
AI-powered applications
Internal tools for CS, merchandising and operations teams built on our GCP stack
Zendesk App Framework sidebar applications embedding live agent output into CS workflows
React frontends for customer-facing AI features (price match, product recommendations, personalisation)
Prompt engineering, evaluation frameworks and structured output pipelines
Platform and infrastructure
Agent architecture on Vertex AI Agent Engine with Claude and Gemini models
Cloud Run services, Cloud Functions and Pub/Sub event-driven pipelines
Firestore session state, Cloud Storage and BigQuery data layers
Observability: Cloud Logging, Cloud Monitoring and alerting across all agent runs
What Were Looking For
Youll need
35 years of software engineering experience with strong Python and/or TypeScript
Hands-on experience building with LLM APIs tool calling, structured outputs, prompt design
Practical GCP experience: Vertex AI, Cloud Run, Cloud Functions, Firestore, BigQuery
Comfortable building and shipping full-stack or frontend applications (React preferred)
A clear understanding of agent patterns orchestration, tool layers, state management, HITL gates
Strong instincts for production-grade code: logging, error handling, retries, observability
Highly regarded
Experience with Vertex AI Agent Engine or similar agent runtimes (LangGraph, CrewAI, etc.)
Zendesk App Framework or similar CRM extension development
Shopify Storefront API or headless commerce experience
MCP (Model Context Protocol) server integration
NetSuite or similar ERP integration work
