AI Product Manager

The AI Product Manager – VoiceBOTs plays an organization-wide leadership role in the strategic development, deployment, and ownership of conversational AI solutions, specifically voicebots, across Home Credit Philippines.

What You Will Do

Product Strategy & Roadmap

• Define and own the product vision and roadmap for voicebot solutions using Google Dialogflow.

VoiceBOT Ownership & Delivery

• Lead end-to-end delivery of voicebot products, from ideation to deployment and optimization.

Technical Oversight

• Provide hands-on guidance on Dialogflow CX/NLU configurations, intents, entities, and fulfillment logic.

Stakeholder Engagement

• Work closely with operations, collections, CRM, and customer experience teams to gather requirements and feedback.

Team Leadership & Collaboration

• Manage a cross-functional team of AI specialists, data scientists, and QA engineers.

What You Should Have

• At least 5 years and up experience in Product Management role
• Has more than 2 years of work experience related to AI Products (Voicebots, Chatbots).
• Experience in working with Telephony systems (Genesis, Avaya, etc...)
• Solid understanding of AI/ML concepts, including data processing, model development, and deployment (MLOps).
• Familiarity with cloud platforms (Azure, AWS,or GCP) and data architectures. Preferred: Fundamental-level Microsoft Azure certifications such as Azure Fundamentals (AZ-900), Azure AI Fundamentals (AI-900), or Azure Data Fundamentals (DP-900).
• Demonstrated ability to define project scope, objectives, and success metrics.

Job Perks You'll Enjoy

• Hybrid Work Set Up
• Permanent dayshift schedule
• Up to 20% variable performance-based bonus
• HMO on Day 1 and HMO dependents coverage including same-sex partners
• Access to mental health and wellness partners
• Wellness Leaves and Birthday Leave
• Internal career mobility options
• Local and international learning opportunities

Empower Filipinos with innovative financial solutions at Home Credit Philippines. Click Apply Now and join a company where there are #NoSmallRoles and everyone is important.

At Home Credit Philippines, we believe that everyone has something special to offer. Our motto No Small Roles, Everyone is Important is at the heart of everything we do. We think diversity makes our company better and every single job and person here plays a big part in our success.

We're all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions.

When it comes to hiring, everyone gets a fair look. It doesn't matter where you're from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job.

Come join us at Home Credit, where diversity fuels our innovation.

Here, there are #NoSmallRoles and #EveryoneisImportant.