We are looking for an experienced AI Product Manager to lead the development and optimization of a voice bot platform focused on collections automation. The role will drive product strategy, execution, and continuous improvement of AI-driven customer interaction systems aimed at improving recovery rates and customer experience in the lending lifecycle.
This role will manage a cross-functional team composed of Data Scientists, ML Engineers, and QA specialists, and will work closely with executive stakeholders in Collections and Risk functions.
Key Responsibilities:
- Own the end-to-end product lifecycle of the voice bot platform for collections
- Define product roadmap aligned with business recovery and efficiency goals
- Lead design and optimization of conversational AI flows (voice, IVR, NLP systems)
- Improve customer engagement, call containment, and repayment conversion rates
- Collaborate with Data Science and ML teams to improve model accuracy and intent recognition
- Manage a team of 3–5 direct reports
- Translate business requirements into AI/ML product features
- Work closely with Collections, Risk, and Operations leadership
- Run experiments (A/B testing, call flow optimization, performance tuning)
- Ensure system scalability, compliance, and customer experience quality
Key Requirements:
- 5–8+ years in Product Management or AI Product roles
- Strong experience in conversational AI / voice bot / chatbot systems
- Background in fintech, lending, banking, or collections domain preferred
- Experience working with Data Science / Machine Learning teams
- Proven experience managing cross-functional teams
- Strong stakeholder management with executive-level exposure
- Experience in contact center or CX automation is a strong advantage
- Understanding of speech recognition, NLP, or IVR systems
Nice to Have:
- Experience in collections automation or credit risk systems
- Exposure to AWS Lex, Google Dialogflow, Azure AI, or similar platforms
- Experience in Southeast Asia fintech ecosystem
- Background in scaling AI-driven customer service platforms
