AI Data Operations, Intern

About AI Rudder

AI Rudder is a conversational AI company on a mission to transform how businesses communicate with their customers — across voice and digital channels that feel genuinely human. Founded in 2019 and headquartered in Singapore, we're building technologies that bridge languages, enhance understanding, and enable meaningful human–machine communication at scale.

Today, we serve 500+ enterprise clients globally processing 50 million calls daily and having delivered more than 8 billion calls to date.

Most recently, we have raised $50M in a Series B fundraising from leading global investors including Tiger Global, Peak XV Partners, and Cathay Innovation.

How We Work:

• AI-first: AI isn't a tool we reach for. It's the default we start from. Every team, every workflow: AI-first.
• Global Collaboration: We operate globally and work as one team. Distance is a logistics problem, not a cultural one. We build the habits that make distributed teams actually work
• Communication Principle: Simple, Trust, Transparent. We remove unnecessary complexity so people can focus on what matters most.

What We Offer

• Learning & Development: Continuous learning through real projects, knowledge sharing session, mentorship, and cross-functional collaboration.
• Performance Recognition: Regular performance reviews, feedback, and opportunities for career progression.
• Global Exposure: Collaborate with international teams, global rotations, and work with global enterprise customers.
• Meaningful Impact: Build AI solutions that create real value for businesses around the world.
• Ownership & Autonomy: Freedom to take initiative and drive outcomes.
• Team Engagement: Team Building, Local & Global Gatherings & Local Events Celebration

AI Rudder is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants.

Office Location: 26 Yuchengco Tower, RCBC Plaza, 6819 Ayala Avenue, Makati City, 1227

Work arrangement: On-site

About the Role

We're looking for an AI Data Operations Intern to ensure the accuracy and consistency of our annotated datasets and streamline our data processes. This role is ideal for someone who has exceptional attention to detail, a proactive mindset, and a strong sense of ownership regarding data quality. You'll play a key part in evaluating data review strategies and improving our overall dataset quality.

What You'll Do

• Conduct daily AI operation activities, including optimizing ASR (Automatic Speech Recognition), NLU (Natural Language Understanding), and NER (Named Entity Recognition) models through market-specific data tuning, strategic data curation/augmentation, error analysis, and quality assurance.
• Perform NLU model testing, training, dataset augmentation, data cleaning, and regression testing to achieve target accuracy, intent classification precision, and model stability.
• Prepare datasets, analyze model outputs, and troubleshoot ASR issues to minimize recognition errors.
• Optimize NER rule configurations for real-world localized patterns to improve entity capture and recognition in specific scenarios.
• Evaluate ASR model performance for speech accuracy, timing, and channel precision.
• Conduct UAT (User Acceptance Testing) for voice bots, assessing reliability, accuracy, and user experience.
• Complete training assessments for text and audio data annotation and quality inspection personnel.
• Assist in verifying model training/testing data to ensure accuracy and compliance with project requirements.

What We're Looking For

• Educational Background: You are currently pursuing or have recently completed a Bachelor's degree. Prior hands-on experience with AI, NLP, computational linguistics, data annotation, dataset quality assurance (QA)
• Technical Skills: You have a solid basic understanding of how Large Language Models operate and a strong habit of using them to perform and optimize work tasks. You also possess a strong interest in applying Prompt Engineering to data processing. Familiarity with data annotation platforms or standard task management tools is preferred.
• Personal Traits: You are highly proactive, eager to learn, and capable of executing tasks efficiently in a fast-paced environment. You excel at taking complex technical concepts and translating them into clear, easy-to-understand training materials.
• Willing to render a minimum of 600 hours during the internship.