AI Data Operations Engineer

Office Location: RCBC Plaza, Makati City

Work Arrangement: Work From Office, Monday-Friday

Responsibilities

- End-to-End Data Lifecycle Management: Oversee the collection, cleaning, and annotation of high-quality datasets for Multilingual ASR/NLP Models for the Philippines Region to ensure superior model training inputs.

- Model Performance & Evaluation: Conduct rigorous benchmarking and qualitative analysis of LLM-powered voice assistants; identify edge cases in natural language understanding (NLU) and implement data-driven optimizations.

- Multilingual Quality Assurance: Define and enforce linguistic annotation guidelines across various languages, ensuring cultural nuances and phonetic accuracy are maintained in automated voice interactions.

- Project & Vendor Coordination: Lead and manage distributed teams of overseas part-time contributors and vendors; track progress, provide feedback, and ensure deliverables meet strict project timelines and quality KPIs.

- Product Iteration & Innovation: Collaborate closely with Product and Algorithm Team to translate evaluation outcomes into actionable product upgrades, driving the human-like quality of our AI voice robots.

- Data Analysis & Reporting: Utilize data visualization and reporting tools to monitor model health, reporting on accuracy trends and the impact of optimization efforts to stakeholders.

Minimum Qualifications

- Completion of Bachelor's Degree or higher.

- 1 year of experience in doing project management for data labeling, data annotation, or data operations in LLM field.

- Fluency in both English and Filipino. English is our official working language, and Filipino is essential for day-to-day communication with the local team.

- Proficiency in Python and Codex for basic data generation, data processing, and data analysis.

Preferred Qualifications

- Possess excellent organizational, execution skills, and attention to detail.

- Self-starter with excellent communication skills and the ability to work independently.

About AI Rudder

AI Rudder is a conversational AI company on a mission to transform how businesses communicate with their customers — across voice and digital channels that feel genuinely human.

Founded in 2019 and headquartered in Singapore, we're building technologies that bridge languages, enhance understanding, and enable meaningful human–machine communication at scale.

Today, we serve 500+ enterprise clients globally processing 50 million calls daily and having delivered more than 8 billion calls to date.

Most recently, we have raised $50M in a Series B fundraising from leading global investors including Tiger Global, Peak XV Partners, and Cathay Innovation.

How We Work

• AI-first: AI isn't a tool we reach for. It's the default we start from. Every team, every workflow: AI-first.
• Global Collaboration: We operate globally and work as one team. Distance is a logistics problem, not a cultural one. We build the habits that make distributed teams actually work.
• Communication Principle: Simple, Trust, Transparent. We remove unnecessary complexity so people can focus on what matters most.

What We Offer

• Learning & Development: Continuous learning through real projects, knowledge sharing session, mentorship, and cross-functional collaboration.
• Performance Recognition: Regular performance reviews, feedback, and opportunities for career progression.
• Global Exposure: Collaborate with international teams, global rotations, and work with global enterprise customers.
• Meaningful Impact: Build AI solutions that create real value for businesses around the world.
• Ownership & Autonomy: Freedom to take initiative and drive outcomes.
• Team Engagement: Team Building, Local & Global Gatherings & Local Events Celebration.

AI Rudder is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants.