NRG is a leading global insights and strategy firm at the confluence of content, culture, and technology. We stay ahead of what's next, providing fresh insights to spark new ideas. We're a trusted partner to our clients, working behind the scenes to bring imagination, depth, and clarity to their biggest challenges—in entertainment, technology, lifestyle, sports, and gaming. Together, we create with confidence. We're proud of our company's values – these values guide us as we navigate sunny days, gray skies and everything in between:
- Do what you love. With conviction.
- Where discovery lives. And impact drives.
- Celebrate difference. Cultivate belonging.
- Big thinking. Collectively inspired.
- Embrace the journey. Be human
The Opportunity
We are looking for an AI Coordinator to support key operational workflows across NRG's internal tooling, research execution, and cross-department collaboration. This individual will play an essential role in maintaining documentation, assisting with internal tools and client dashboard administration, supporting AI initiatives, and coordinating logistics that span Research Operations, Technology and Client-facing teams.
Your Impact
- Provide operational support for existing internal tools and platforms by coordinating bug tracking, documentation updates, and training resources.
- Support new tool development efforts by documenting requirements and organizing early-stage planning materials.
- Track testing, feedback, and enhancements for platforms and dashboards, AI tools, and other research technologies.
- Manage timelines and task trackers, support meetings, and coordinate deliverables for crossfunctional projects.
- Collaborate with internal teams and vendors to manage bidding, pricing, and logistics for new research requests.
- Maintain internal knowledge resources, summarize tool learnings, and support AI and automation initiatives.
- Support technology scanning and tool evaluation efforts by researching AI and operational tools, documenting capabilities, and contributing to recommendations aligned with AIST standards and workflows.
- Track and report on key performance metrics to evaluate impact of AI solutions and inform prioritization and continuous improvement efforts.
Who We're Looking For
- Experience – 1-3 years of professional, relevant work experience in operations, project coordination, process documentation, and/or technical support roles. Prior market research experience is a plus.
- Education – BA/BS degree; additional degrees and/or certificates are welcome!
- Tools – Excellent computer skills and high proficiency with Microsoft Suite (i.e., Excel, Word, PowerPoint, Outlook). Experience with Market Research tools (e.g., survey platforms) and/orProject Management tools is a plus, and familiarity with AI tools (e.g., ChatGPT) is expected.
- Tech-Savvy – Comfortable working with internal tools, platforms, and emerging technologies. Demonstrates strong technical curiosity and ability to quickly learn new systems. Experience supporting product development, product operations, or product support workflows is a plus.
- Proactive – You take initiative, manage your workload with minimal oversight, and are motivated to move work forward independently, even in the face of ambiguity.
- Solutions-Oriented – You seek to understand how tools, systems, and processes work and are eager to explore, ask questions, and identify areas for improvement.
- Organized – You maintain structure and attention to detail across multiple priorities while remaining flexible as timelines, priorities, or deliverables shift.
- Collaborative – You communicate clearly and professionally, follow up with stakeholders when needed, and advocate for project progress while maintaining strong working relationships.
- Systems-Minded – You seek to understand the broader workflow and anticipate how decisions or issues may impact related teams, tools, or timelines.
Position Type
This is a full-time position expected to align with a Pacific Time Monday – Friday day-shift. Candidates must be flexible regarding hours and may be expected to align with an Eastern Time day-shift during training.
Schedule
Philippine Time (PHT) Monday–Saturday 11:00PM –08:00AM PHT
