We are looking for a highly skilled AI Automations Expert to design, implement, and scale intelligent automation systems across our business. This role will focus on improving efficiency, reducing costs, and accelerating growth across marketing, e-commerce, retail operations, and customer experience.
You will work cross-functionally with leadership, marketing, operations, and tech teams to identify opportunities and deploy AI-driven solutions that drive measurable impact.
Key Responsibilities
1. Automation Strategy & Implementation
- Identify high-impact areas for automation across departments (marketing, CX, ops, finance)
- Design and implement end-to-end automation workflows
- Integrate AI tools with existing systems (Shopify, CRM, ERP, email platforms, etc.)
- Build scalable systems that reduce manual work and increase output
2. Marketing & Growth Automation
- Automate customer acquisition funnels (email, SMS, paid media workflows)
- Implement AI-driven personalization (product recommendations, segmentation)
- Optimize retargeting, lifecycle marketing, and conversion flows
- Build dashboards for performance tracking and decision-making
3. E-commerce & Customer Experience
- Automate customer support (chatbots, AI agents, FAQ systems)
- Improve conversion rates through AI-enhanced user journeys
- Implement upsell/cross-sell automation strategies
- Enhance post-purchase flows (reviews, loyalty, referrals)
4. Data & Analytics
- Connect and centralize data sources for better insights
- Build reporting systems and predictive models (LTV, CAC, retention)
- Monitor and optimize automation performance continuously
5. Internal Operations Automation
- Automate repetitive internal processes (reporting, inventory alerts, task management)
- Improve communication workflows between teams
- Support HR, finance, and supply chain automation initiatives
Required Skills & Experience
- 3+ years in automation, AI tools, or systems integration
- Strong experience with tools like:
- Zapier, Make (Integromat), or similar
- OpenAI / ChatGPT / LLM APIs
- CRM & email platforms (Klaviyo, HubSpot, etc.)
- Shopify or similar e-commerce platforms
- Basic coding knowledge (Python, JavaScript, or APIs)
- Strong understanding of marketing funnels and e-commerce metrics
- Experience working with data (dashboards, attribution, analytics)
Preferred Qualifications
- Experience in DTC / retail / e-commerce brands
- Familiarity with paid media and performance marketing
- Experience building AI agents or custom GPT workflows
- Understanding of customer lifecycle and retention strategies
- n communication skills
