AI Automation Specialist

Work Schedule: Dayshift

Work Arrangement: WFH/Fulltime

Key responsibilities :

Discovery and business analysis

• Map how the clinic operates today - systems, tools, workflows and manual tasks across front desk, clinical admin and management - and identify where automation or AI delivers the biggest gains.

• Recommend a practical, prioritised roadmap for what to automate and improve, and in what order. Automation, integration and dashboards

• Design, build and maintain automations that remove repetitive manual work (booking confirmations, reminders, follow-ups, client re-engagement, internal handoffs).

• Connect the clinic's tools so data flows without manual re-entry, working with the practice management system (Nookal) and other platforms in use.

• Build dashboards and automated reporting that pull the right data and present KPIs and operational metrics clearly. Applied AI

• Apply AI tools (LLMs such as ChatGPT/Claude, AI assistants and agents) to real clinic workflows in a safe, sensible way, and keep the business current on genuinely useful AI capabilities. Collaboration and enablement

• Work closely with the Manager and the team to understand needs, roll out changes, and train and support people so new systems are actually adopted. Occasional / nice-to-have

• From time to time, help modernise and polish client-facing programs and resources (e.g. the tennis elbow program and coaching content) using AI. Secondary and ad-hoc, not a core focus.

Skills and experience

• Proven experience in a business, process or AI automation role.

• Hands-on with automation and integration platforms (e.g. Make, Zapier, n8n) and connecting apps via APIs.

• Able to build dashboards and automated reporting (e.g. Looker Studio, Power BI, Google Sheets).

• Practical, current experience applying AI/LLM tools to real business workflows.

• Strong business-analysis instincts - understands a process, spots the opportunity, and turns it into a working solution.

• Excellent written and spoken English; self-directed and reliable, able to turn a loosely defined goal into a delivered result.

Desirable

• Experience with practice management or CRM systems, ideally Nookal or similar allied-health platforms (Cliniko, Halaxy).

• Exposure to healthcare or a services/clinic environment; light scripting for small custom builds where off-the-shelf tools fall short. Personal attributes

• Pragmatic problem-solver who values simple, reliable solutions; organised and methodical, and documents work.

• Clear communicator who explains technical things in plain language; trustworthy with sensitive business and client information; genuinely curious about AI and automation.