AI automation engineer
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AI Automation Engineer – L2
Department: Service Delivery
Work Model: Work from Office
Shift Type: Evening Shift in IST
Position Summary
The AI Automation Engineer – Level 2 is responsible for designing, developing, and optimizing end-to-end automation workflows that enhance MSP operations. This role requires advanced scripting, integration skills, and the ability to mentor junior engineers while leading automation deployment projects.
Education and Experience
• Bachelor's degree.
• 3+ years of experience in IT Support, DevOps, or Automation Engineering (MSP experience preferred).
Advanced Programming: Deep proficiency in Python, Node.js, and/or PowerShell.
AI & Data Infrastructure: Proven experience building agentic RAG systems, managing LLM orchestration, and deploying vector databases.
System Architecture: Experience designing microservices and working with containerization (Docker/Kubernetes).
Project Management: Familiar with Git Version Control, Gantt Analysis and SCRUM
Automation Ecosystems: Complex orchestration platforms (Windmill, n8n, Rewst, custom runtimes) and deep API integration experience with leading PSA/RMM systems (HaloPSA, ConnectWise, Datto, Kaseya, N-able).
Responsibilities
• Design and build advanced automation workflows integrating PSA, RMM, and AI platforms.
• Create and maintain scripts using Python and PowerShell to streamline recurring MSP process.
• Develop integrations using REST APIs (ConnectWise, Datto, N-able, etc.).
• Architect AI-enabled workflows leveraging LLMs, RAG, and data enrichment.
• Mentor and support L1 engineers in workflow design and execution.
• Ensure compliance, data governance, and documentation across all automation projects.
Benefits
• Competitive salary and benefits.
• Great work-life balance.
• Medical insurance coverage is worth INR 5 Lakh for employees and their immediate family.
• Term Life insurance is worth INR 20 Lakh.
• Community-based engagement clubs.
• Subsidized meals and discounted medical check-ups for all the employees.
• Community Wellness programs for employees wellbeing.
• CEO's personalized Life by Design program for leading a fulfilling life
Job ID: 151773317
Skills:
Apis, Json, Google Cloud, Javascript, Azure, Python, AWS, collaboration platforms, n8n, cloud platforms, IT service management systems, automation workflows, operational tools, Zapier, AI-driven automation, webhooks, system integrations, Node-RED, intelligent agents, Copilot Studio
Skills:
Logging, Kafka, Spring Boot, Automated Testing, Docker, Python, Java, Sql, Rabbitmq, Git, Camunda, FastAPI, Rest Apis, Kubernetes, Airflow, CI CD, LangGraph, Temporal, OpenAI APIs, Spring AI, LangChain, Generative AI, n8n, Monitoring, Semantic Kernel, AutoGen, Claude Anthropic APIs, MCP
Skills:
data engineering , Kafka, Python, AWS, Apis, Sql, MLops, Azure, RAG embeddings, anomaly detection, CI CD, LangGraph, Evaluation, event streaming architectures, structured outputs, observability, model monitoring, tool function calling, LLMs, LLMOps, SHAP feature attribution, retrieval evaluation, vector hybrid search, Classification, Semantic Kernel, prompt engineering, agentic workflows, Regression, Applied AI ML, gradient-boosting techniques, LlamaIndex
Skills:
Java, Appium, Sql, Jenkins, Git, Typescript, Javascript, Rest Assured, Selenium, Postman, Python, Azure DevOps, Playwright, GitLab CI, GitHub Actions, Cypress
Skills:
Github, Business Process Automation, Json, Sql, Javascript, Docker, Rest Apis, Python, LangChain, GoHighLevel, n8n, Pinecone, Claude, CRM implementation, Make.com, Workflow architecture, RAG, Webhooks, AI APIs, OpenAI, Supabase, Gemini, Retool
