AI Adoption and Enablement Lead

We're Hiring: AI Adoption & Enablement Lead! 

At Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isn't just a philosophy—it's the foundation of who we are and what we do. As an AI Adoption & Enablement Lead ,you'll embody this mantra every day, delivering exceptional service with expertise, empathy, and a drive to succeed.

About the Role
We are hiring an internal AI Consultant to work directly with people across all levels of our
organization—from front-line BPO agents to senior operational leaders.
Your main mission is simple: sit down with different teams, understand their day-to-day
workflows, and show them practically how to use AI tools like Google Gemini, Claude, and
ChatGPT to make their work easier, faster, and higher quality.
You will act as an in-house expert and guide—helping teams discover real-world AI use cases,
running practical hands-on training sessions tailored to specific departments, and showcasing
successful results across the company.

What You'll Do:
* Dedicated AI Consulting: Partner directly with leaders and team members across all
functions (Operations, QA, WFM, HR, Training, etc.) to uncover manual, repetitive tasks and
map out high-impact AI use cases.
* Tailored, Role-Specific Training: Design and deliver hands-on training tailored to different
workflows. Show employees step-by-step how to apply Google Gemini (and tools like Claude
or ChatGPT) in ways that directly apply to their specific roles.
* Case Study Development: Document successful AI implementations into clear, real-world
case studies to share best practices and wins across the entire organization.
* Practical Prompt & Workflow Support: Sit down with team members to test, build, and
refine prompts and workflows in Gemini and Claude until they get consistent, reliable results.
* Peer-to-Peer Engagement: Build strong, approachable working relationships across all levels
of the company, acting as a go-to sounding board for anyone looking to experiment with AI.

What We're Looking For:
* Hands-on AI Platform Knowledge: Strong practical experience using Google Gemini and
Anthropic Claude (familiarity with ChatGPT or other tools is a plus). You know how different
models behave, how to write great prompts, and how to get useful outputs.
* BPO & Support Operations Experience: Understanding of how BPO operations work,
including the different teams that keep the business running (Operations, Quality Assurance,
Workforce Management, Client Success).
* Great People & Communication Skills: You are open, patient, and comfortable sitting down
with anyone—whether it's a frontline agent or a department director—listening to their
challenges and explaining tech concepts in plain, down-to-earth language.
* Training & Coaching Abilities: Comfortable facilitating group workshops or doing 1-on-1
walkthroughs to build practical skills and confidence in using AI.
* Problem-Solving & Curiosity: Proactive approach to spotting operational friction and figuring
out how an AI tool can solve it in a realistic, everyday way.

Preferred Qualifications
* Experience creating internal case studies, guides, or training materials.
* Background in BPO operations, team leadership, training, or process improvement.
* Experience with basic workflow automation tools (e.g., Zapier, Power Automate) is a bonus.

Why Join Us

Head: Access to career development programs that help you grow professionally and personally.

Heart: Be part of a people-first culture that values your contributions and supports your aspirations.

Hustle: Thrive in a dynamic, fast-paced environment where your hard work and dedication are celebrated.

At Ubiquity, we're more than a workplace—we're a community that's invested in your success. If you're ready to make an impact and grow with us, apply now and experience how we bring Head, Heart, and Hustle to life every day.

Apply today and start your journey with Ubiquity!