This is Work On Site in Shaw, Mandaluyong & Night Shift.
Our client is currently looking for Customer Care Agent. This would be for a Data Center Global Client. You will provide support to internal and external stakeholders as well as supporting customer requests, inquiries and/or questions through email, phone, or other channels as may be established from time to time. Liaise with other support teams (Internal/External) as required to resolve requests in a timely manner. Primary responsibilities are focused on handling requests and ensuring accurate transactional processing
Responsibilities
Roles and Responsibilities include, but is not limited to:
- Respond to email inquiries and requests through Customer Success Team Mailbox
- Process and assign incoming requests from Customers from the Customer Success Team & Tour Request Mailboxes, Service Now and SFDC
Qualifications
- Accomplish Special Projects from Customer Success Managers
- Assign Qualtrics(detractor) cases to CSMs
- Draft Recognition emails and Thank you emails
