Agency Growth Program and Scale-Up Head

The Agency Growth Program and Scale-Up Head play a critical leadership role in driving the strategic expansion of the Agency channel through the design, execution, and scaling of high-impact recruitment and financing programs.

This role leads end-to-end initiatives to attract, acquire, finance, and develop high-quality Financial Advisors and Agency Leaders-ensuring sustainable manpower growth and increased productivity.

The role oversees key growth programs, including Experienced Manager Hiring and Financing Programs, which contribute approximately 15% of the total Agency APE target (USD 2-3M annually).

Combining strategic leadership, business development, program management, and financial governance, the role ensures strong return on investment, high-quality talent acquisition, and long-term scalability of the agency business.

Responsibilities

Growth Strategy and Program Leadership

• Define and lead the Agency Growth and Scale-Up strategy aligned with overall business and manpower targets.
• Design and continuously enhance recruitment and financing programs (e.g., Experienced Manager Hiring).
• Articulate a strong value proposition, positioning Manulife Agency as a compelling long-term career platform.

Financing Program Governance and Delivery

• Oversee the design, deployment, and governance of financing programs supporting distributor acquisition.
• Ensure financial discipline through robust ROI tracking and effective fund utilization.
• Drive program outcomes to deliver 15% of total Agency APE (USD 2-3M annually).
• Partner with Finance, Risk, and Legal to ensure compliance, controls, and long-term sustainability.

Recruitment and Business Development

• Drive high-quality headcount growth by attracting Financial Advisors and experienced Agency Leaders.
• Build and sustain a strong candidate pipeline through multi-channel sourcing strategies.
• Strengthen industry partnerships and external networks to expand recruitment reach.
• Lead initiatives to improve recruitment funnel efficiency and conversion rates.

Program Execution and Scale-Up

• Oversee end-to-end execution of growth programs, including campaigns, onboarding, and activation.
• Ensure operational excellence across the candidate journey and onboarding experience.
• Lead scale-up initiatives to expand program reach while maintaining quality-of-hire standards.

Performance Management and Analytics

• Define and track key KPIs (e.g., recruitment volume, quality of hire, activation, productivity, and cost-per-hire).
• Monitor financial performance and overall business impact of growth initiatives.
• Provide data-driven insights and recommendations to optimize program effectiveness.

Stakeholder Management and Alignment

• Collaborate with Agency Sales, HR, Marketing, Finance, and Legal to align strategies and execution.
• Influence senior stakeholders to drive adoption of growth programs across regions.
• Ensure alignment between recruitment initiatives and agency manpower priorities.

Organizational Capability and Leadership

• Build and lead a high-performing team with a strong succession pipeline.
• Develop team capabilities in program management, recruitment excellence, and analytics.
• Foster a culture of accountability, innovation, and continuous improvement.

Continuous Improvement and Innovation

• Identify and pilot new sourcing channels, digital tools, and progr am innovations.
• Conduct post-program reviews and implement enhancements to improve outcomes.
• Benchmark against industry best practices to maintain competitive advantage.

Required Qualifications

• 12-15+ years of experience in agency distribution, recruitment, or business development
• Proven leadership experience managing large-scale programs or business units
• Strong track record in driving recruitment growth, productivity, and business outcomes

Preferred Qualifications

• Bachelor's degree in Business, Marketing, Finance, or a related field
• MBA or equivalent advanced degree is an advantage

When you join our team:

• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we'll support you in shaping the future you want to see

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .