Aftersales Technical Support Supervisor

The Aftersales Technical Support Supervisor is responsible for monitoring, coordinating, and supporting day-to-day Aftersales Technical Support operations. The role involves overseeing and guiding Technical Support Specialists in carrying out their responsibilities at assigned dealerships, providing technical training to dealership staff, ensuring the timely submission of reports, and driving the continuous improvement of Aftersales Technical Support operations.

Job Description:

• Monitor and Supervise Technical Concerns being handled by Technical Support Specialists.
• Provide expert guidance / Technical Support to dealers with Technical Support Specialists if required, especially for hard-to-diagnose concerns.
• Liaise with engineers from Chery Headquarters to address technical concerns and implement updates.
• Conduct Tools and Skills audits at dealers.
• Compile and manage technical problem reports.
• Plans and delivers technical training to dealers to achieve Dealer Personnel Certification targets.
• Report summary of concerns, audits and trainings.
• Review, edit, and translate technical documentation, including user manuals, for dealership use.

Qualifications:

• Bachelor's degree in Automotive Management, Engineering, or related field preferred.
• Experience in automotive technical support, automotive technical training or related field is an advantage.
• Knowledge of automotive dealership service operations and basic after-sales processes.
• Proficient in Microsoft Office, particularly Excel, Word, and PowerPoint.
• Strong organizational, coordination, monitoring, and documentation skills.
• Good written and verbal communication skills.
• Able to manage multiple tasks, deadlines, and dealer concerns effectively.
• Willing to conduct dealership visits and travel when required.