Job Summary
This position supports the overall operations of the dealer network by ensuring accurate monitoring of performance, coordination of operational requirements, and timely communication between the company and the dealerships. It helps maintain organized reporting systems and supports the implementation of service programs, activities, and initiatives. The role also assists in dealer visits and meetings by preparing materials, gathering updates, and documenting key points.
About the opportunity
- Monitor and evaluate dealer aftersales service performance to ensure compliance with company standards and KPIs
- Conduct regular dealer visits, audits, and performance reviews to assess operational efficiency and identify improvement areas
- Provide operational support and guidance to dealers in implementing aftersales programs, policies, and procedures
- Analyze dealer reports and performance data; prepare consolidated reports and recommendations for management review
- Coordinate with internal departments (Warranty, Parts, Technical, Finance, and Training) to address dealer concerns and operational issues
- Assist in resolving escalated customer concerns related to aftersales operations in coordination with concerned departments
- Facilitate dealer meetings, performance alignment discussions, and operational briefings when required
- Recommend corrective action plans for underperforming dealers and monitor execution progress
- Maintain accurate documentation of dealer communications, reports, and audit findings
- Perform other tasks that the Immediate Superior may assign in support of departmental objectives
Qualifications
- Bachelor's Degree in Business Administration, Automotive Technology, Industrial Engineering, or any related field
- With at least a year of experience in the Automotive aftersales
- Experience in dealer coordination, field operations, or aftersales performance monitoring is an advantage
- Willing to work onsite in Makati City
