Company Description Gateway Motors Group is a multi-brand car dealership company operating in key cities across the Philippines. The group represents 18 automotive brands and manages over 80 branches nationwide, offering extensive sales and service coverage. With a workforce of nearly 3,000 employees, Gateway Motors Group provides diverse career opportunities and professional growth in the automotive industry. Team members benefit from working in a dynamic environment focused on customer satisfaction, operational excellence, and long-term business development.
Role Description The Aftersales Manager (Mitsubishi Legazpi) is a full-time, on-site role based in Legazpi, responsible for overseeing the service and parts operations of the Mitsubishi dealership. The role involves managing daily service center activities, including scheduling, workflow, and resource allocation to ensure efficient, high-quality vehicle maintenance and repair. The Aftersales Manager leads and develops the service and parts teams, monitors performance, and implements initiatives to improve customer satisfaction and retention. This position also manages aftersales revenue targets, coordinates with sales and other departments, ensures compliance with manufacturer standards, and maintains accurate reporting and documentation. The role requires close interaction with customers to address concerns, resolve issues, and promote service offerings that support overall business growth.
Qualifications
- Strong customer-focused skills, including Customer Service and Customer Satisfaction, with a commitment to delivering high-quality experiences.
- Aftersales management experience in automotive or related industries, with a solid understanding of Aftersales operations and service processes.
- Well-developed Analytical Skills for interpreting performance data, identifying trends, and implementing improvement actions.
- Sales-oriented mindset with the ability to support service-related Sales activities, upselling, and cross-selling of parts and services.
- Proven leadership and team management abilities, including coaching, performance management, and staff development.
- Excellent communication and interpersonal skills, with the ability to work effectively with customers, team members, and manufacturer representatives.
- Experience in dealership operations or automotive service management is highly preferred.
- Bachelor's degree in Business, Engineering, or a related field, or equivalent relevant experience.
- Strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
