Technical Support & Troubleshooting
- Respond to client concerns, technical issues, and service requests related to installed solar systems.
- Conduct system diagnostics, troubleshooting, and root cause analysis for system abnormalities or failures.
- Coordinate repair, replacement, and corrective actions for defective components such as solar panels, inverters, batteries, breakers, and monitoring devices.
- Provide remote and on-site technical assistance when necessary.
System Monitoring & Performance Checking
- Monitor solar system performance using monitoring platforms and software.
- Analyze generation data and identify underperformance issues.
- Prepare system performance reports and recommendations for corrective action
- Ensure optimal operation and efficiency of installed solar systems.
Preventive Maintenance
- Schedule and conduct preventive maintenance inspections for installed solar systems.
- Ensure maintenance activities are properly documented and completed on time.
- Coordinate with technical teams for maintenance and servicing requirements.
Warranty & Service Coordination
- Process warranty claims for defective equipment and coordinate with suppliers or manufacturers.
- Maintain records of warranties, service reports, and replacement history.
- Coordinate service schedules with clients and internal technical teams.
Client Relations & Customer Service
- Address customer inquiries and concerns in a professional and timely manner.
- Educate clients regarding proper system operation, monitoring, and maintenance.
- Maintain positive relationships with clients to ensure customer satisfaction and retention.
Documentation & Reporting
- Prepare technical reports, incident reports, maintenance reports, and service documentation.
- Maintain accurate records of service requests, troubleshooting activities, and completed work.
- Ensure proper filing and updating of client service records.
Coordination & Compliance
- Coordinate with Engineering, Installation, Sales, and Procurement Departments regarding after-sales concerns.
- Ensure compliance with company standards, electrical safety regulations, and operational procedures.
- Assist in improving after-sales processes and customer support systems.
Job Requirements
- Bachelors Degree in Electrical Engineering or related engineering field.
- Licensed Electrical Engineer is an advantage.
- With experience in solar photovoltaic (PV) systems, electrical systems, or aftersales support is preferred.
- Knowledgeable in solar system troubleshooting, maintenance, and monitoring platforms.
- Strong technical, analytical, and problem-solving skills.
- Excellent communication and customer service skills.
- Proficient in Microsoft Office and technical reporting.
- Willing to conduct fieldwork and site visits when required.
