Aftersales Associate
- Posted 2 months ago
- Be among the first 10 applicants
Job Description
About The Role
Join the team at Techdynamics OPC as an Aftersales Assistant in our Bonifacio Global City Taguig City office. This full-time role is crucial in supporting the day-to-day operations of our growing company. You will have the opportunity to work closely with various teams and contribute to the success of the business.
What You'll Be Doing
At Techdynamics OPC, we are committed to fostering a collaborative and supportive work environment. We offer competitive compensation, opportunities for career development, and a range of employee benefits, including health insurance, retirement plans, and wellness initiatives. Join our team and be a part of our exciting journey as we continue to grow and innovate.
About Us
Techdynamics OPC is a leading technology company that provides innovative solutions to businesses of all sizes. With a strong focus on customer success, we strive to deliver cutting-edge products and services that help our clients stay ahead of the curve. Our team of passionate professionals is dedicated to driving innovation and creating a positive impact in the communities we serve.
Apply now for this exciting opportunity to become an Operations Assistant at Techdynamics OPC.
Join the team at Techdynamics OPC as an Aftersales Assistant in our Bonifacio Global City Taguig City office. This full-time role is crucial in supporting the day-to-day operations of our growing company. You will have the opportunity to work closely with various teams and contribute to the success of the business.
What You'll Be Doing
- Handle return, refund, and replacement requests from customers (Shopee, Lazada, and TikTok).
- Process and validate warranty claims, DOA (dead on arrival), and damaged items.
- Coordinate with warehouse, logistics, and service center for investigation and resolution.
- File and manage appeals with platforms (Shopee/Lazada/TikTok Shop).
- Collect and submit evidence (photos, videos, waybill, unboxing proof).
- Monitor case status until resolution and compensation.
- Missing items.
- Wrong items.
- Damaged or tampered goods.
- Failed delivery/return issues.
- Communicate with customers and internal teams.
- Maintain accurate records and reports of all after-sales cases.
- Strong analytical and problem-solving skills.
- Experience in e-commerce operations (Shopee/Lazada/TikTok Shop).
- Knowledge of returns, refunds, and logistics flow.
- Good written and verbal English communication.
- Detail-oriented (important for evidence review and fraud/tampering detection).
- Ability to handle pressure and deadlines (platform SLA cases).
At Techdynamics OPC, we are committed to fostering a collaborative and supportive work environment. We offer competitive compensation, opportunities for career development, and a range of employee benefits, including health insurance, retirement plans, and wellness initiatives. Join our team and be a part of our exciting journey as we continue to grow and innovate.
About Us
Techdynamics OPC is a leading technology company that provides innovative solutions to businesses of all sizes. With a strong focus on customer success, we strive to deliver cutting-edge products and services that help our clients stay ahead of the curve. Our team of passionate professionals is dedicated to driving innovation and creating a positive impact in the communities we serve.
Apply now for this exciting opportunity to become an Operations Assistant at Techdynamics OPC.
More Info
Key Skills
logistics flow
e-commerce operations
problem-solving skills
About Company