Aftersales & Account Management Specialist - SPX Express

We are looking for a customer-focused Aftersales & Account Management Specialist to manage post-acquisition client relationships. This role is critical to ensuring client satisfaction, operational issue resolution, and long-term account retention. You'll serve as the bridge between our customers and internal operations, playing a key role in improving the overall client experience.

• Be the go-to person for existing clients when they have operational concerns or questions
• Coordinate with different teams (ops, finance, logistics) to resolve day-to-day service issues
• Monitor client satisfaction and help catch small issues before they become big problems
• Work with our Business Development team to ensure smooth client handoffs
• Track issues and resolutions so we can continuously improve

• Minimum 2-3 years of experience in customer service, account management, operations, or logistics
• Good communication and coordination skills - you're comfortable working with both clients and internal teams
• Organized and able to handle multiple tasks at once
• Fast thinker and problem-solver, especially under pressure
• Someone who takes ownership and follows through
• Familiarity with logistics or last-mile delivery is a plus, but not required
• Amenable to station in Podium, Mandaluyong